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Head of Operations, Uber Direct - UK&I

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Uber

Nov 11

Applications are closed

  • Job
    Full-time
    Senior Level
  • Product
  • London

Requirements

  • Min 5 years of experience in Operations in a start-up / scale-up or growing a business or other relevant experience (incl. at least one experience as a manager)
  • Experience in leading a growing team, setting the right expectations and objectives and driving the team toward success
  • Expertise in the delivery / logistic space and good knowledge of the retail / e-commerce industry
  • Strong appetence for operational and tech topics, ability to juggle multiple priorities at the same time
  • Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data and exercise good judgment in ambiguous circumstances
  • Ability to switch from strategic / conceptual thinking to pragmatic / operational topics, not afraid of getting your hands dirty
  • Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
  • Great business acumen and judgment. Comfortable dealing with financial information and thoughtful about overall strategic choices. Ability to seize and prioritize opportunities based on feasibility and potential
  • Experience with SQL is a plus, or comfortable learning and using new software tools

Responsibilities

  • Lead and manage a fast-paced, dynamic team of talented people working towards building best-in-class Direct product and operations experience, alongside our regional and global counterparts
  • Play a leadership role on a cross-functional team, executing towards our vision and strategy of connecting e-commerce to final consumers
  • Shape the product roadmap, act as the voice of the customer and the business, translating market needs and user feedback into a clear product vision and prioritized roadmap
  • Influence global strategy, represent the UK business in global discussions to build the capabilities required to grow and scale our last-mile delivery business in the UK
  • This is the ideal role for someone with next-level project management, data-driven problem-solving skills and affinity to product, together with a strong ability to manage a team and a diverse stakeholder group in a fast-paced environment

FAQs

What is the primary focus of Uber Direct in the UK&I?

Uber Direct focuses on last-mile delivery across various verticals, including Online Food Delivery, Grocery, Retail, and Ecommerce, enabling merchants to deliver orders generated on their own channels.

What are the main responsibilities of the Head of Operations for Uber Direct?

The Head of Operations will lead a dynamic team, shape the product roadmap, influence global strategy, and execute on the vision of integrating e-commerce with final consumers.

What qualifications are required for this position?

Candidates must have a minimum of 5 years of experience in operations, experience managing a team, expertise in the delivery/logistics space, and strong analytical and problem-solving skills.

Is experience with SQL necessary for this role?

While experience with SQL is preferred, it is not a strict requirement. Candidates should be comfortable learning and using new software tools.

Will the Head of Operations work with international teams?

Yes, the Head of Operations will work closely with teams in France, the EMEA regional Direct team, and cross-functional counterparts worldwide.

What skills are important for success in this role?

Important skills include strong project management, data-driven decision-making, operational and technical affinity, and the ability to build relationships with diverse stakeholders.

What is the potential for growth within the Uber Direct division?

Uber Direct has the potential to become a multi-billion dollar business, indicating significant growth opportunities within the division.

What is the expected team culture for the Head of Operations position?

The team culture is dynamic and fast-paced, focused on building a best-in-class product and operations experience through collaboration and innovation.

Are there opportunities for career development in this role?

Yes, the position offers opportunities to influence global strategy and shape the direction of Uber Direct, contributing to both personal and professional growth.

What kind of companies or industries does this role require knowledge of?

Candidates should have good knowledge of the retail and e-commerce industry, along with expertise in logistics and delivery.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness