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Head of Operations (US)

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Wild

Dec 25

  • Job
    Full-time
    Senior Level
  • New York

AI generated summary

  • You need 7+ years in US operations, Walmart & Target fulfilment expertise, strong 3PL management, financial acumen with P&L, and experience in high-growth brands. Strong leadership and communication skills are essential.
  • You will oversee US fulfillment and logistics, ensure performance metrics, drive improvements, manage relationships with partners, lead a team, and coordinate projects for growth and efficiency.

Requirements

  • * 7+ years of experience in US Operations / Fulfilment leadership roles
  • * Deep Walmart & Target fulfilment experience, including vendor compliance
  • * Proven track record leading 3PL relationships and logistics performance
  • * Strong financial acumen with P&L accountability
  • * Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal)
  • * Ability to operate both strategically and hands-on in a scaling environment
  • * Excellent partner management and clear executive-level communication skills
  • * Strong people leader - able to coach, motivate and develop teams

Responsibilities

  • Own US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels
  • Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail)
  • Define regional customer experience strategy and lead systemic improvements to drive customer delight
  • Set performance standards and engage in regular business reviews with the Ops team and 3PL partners
  • Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments
  • Drive a continuous improvement culture across partners, setting clear KPIs and action plans
  • Primary escalation point and strategic relationship owner with US suppliers / logistics partners
  • Ownership of US fulfilment KPIs across the P&L and balance sheet
  • Lead negotiations with logistics partners
  • Identify and execute against key margin improvement opportunities across the value chain
  • Work closely with the wider operations team to build scalable operational processes, automation and efficiency
  • Implement tooling upgrades enhancing performance visibility and decision-making
  • Drive operational simplification to enable rapid US growth - key is to reduce reliance on manual processes and build scale with a lean team
  • Lead major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance
  • Proactively manage risk, communication, dependencies and delivery plans
  • Align supply chain/ops readiness with commercial priorities
  • Lead and coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX
  • Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health
  • Ensure replenishment planning meets demand across all sales channels
  • Lead procurement efforts in line with the global procurement strategy
  • Work with the global quality team to manage product quality and production process issues with US suppliers
  • Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec)
  • Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness
  • Support organisational growth through hiring, coaching and capability building
  • Set clear accountability, coaching and development plans

FAQs

What is the location of the Head of Operations (US) position?

The position is based in New York, USA.

What kind of experience is required for this role?

Candidates are required to have 7+ years of experience in US Operations/Fulfilment leadership roles.

Is experience with Walmart and Target necessary for this role?

Yes, deep Walmart & Target fulfilment experience, including vendor compliance, is required.

What type of company is Wild?

Wild is a high-growth company focused on removing single-use plastic from the bathroom, offering refillable, natural personal care products.

Who will the Head of Operations report to?

The Head of Operations will report to the Director of Operations (Global).

What is the team structure for this role?

The Head of Operations will lead a team of 2, including an Ops Manager and Ops Executive.

Are there opportunities for professional development in this role?

Yes, there is an annual learning and development budget and support for hiring, coaching, and capability building.

What kind of company culture does Wild promote?

Wild promotes a high-performance team culture grounded in continuous improvement, proactive problem-solving, and commercial awareness.

Is P&L accountability a requirement for this role?

Yes, strong financial acumen with P&L accountability is a requirement.

What perks are offered to employees at Wild?

Employees can enjoy hybrid working, mental well-being support, weekly early finishes, social events, free & discounted products, and team volunteering days.

What qualities are necessary for a successful applicant?

A successful applicant should have excellent partner management skills, strong people leadership abilities, and the capacity to operate both strategically and hands-on in a scaling environment.

Does Wild encourage diversity in the workplace?

Yes, Wild is committed to creating a diverse workplace where all employees feel valued and empowered to bring their authentic selves to work.

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Wild

Personal care, that smells, feels and works a treat. No nasties, vegan and all without single-use plastic.

Manufacturing & Electronics
Industry
11-50
Employees
2019
Founded Year

Mission & Purpose

Wild is a UK-based company that specialises in producing natural and sustainable deodorants and personal care products. With a focus on reducing plastic waste and using environmentally friendly ingredients, Wild offers a range of deodorant products that are free from aluminium, parabens, and artificial fragrances. Through its commitment to sustainability and natural ingredients, Wild aims to provide effective and eco-friendly alternatives to traditional deodorants while promoting environmental conservation and conscious consumerism.

Culture & Values

  • Ambitious ⭐

    Since the dawn of Wild, we have shown ambition in everything we do. We set and achieve really ambitious growth and sustainability focused goals and standards. This means we take risks, and we’re not afraid of failing as it’s all part of the learning process of developing one of the fastest growing start-ups in the UK!

  • Entrepreneurial 🚀

    Wild continues to foster a day 1 mentality even more so as we scale. We don’t want to slow down! Challenging the status quo and finding new ways of doing things are at the core of Wild products, which is reflected in our team and way of working too. We operate in an increasingly competitive market so embodying an entrepreneurial spirit and asking ourselves how we can continue to think outside of the box is a quality that can fast track anyone’s career at Wild

  • Commercial 💸

    Having a commercial mindset means you truly understand what drives business success; from happy returning customers all the way to profit and revenue growth. We’re on a mission, and have close, purposeful relationships with our partners to ensure our good intentions for the profitability of the business and our external relationships shine.

  • Optimistic 🤗

    It’s so important to create and maintain an atmosphere where we look to help and support one another, particularly through the harder times - which will always come around every now and again! We look for ‘radiators’ who excel positive energy and encouragement to those around them, and can uplift the team through being solutions oriented.

  • Keeping the world Wild 🔥

    Our commitment to creating a more sustainable bathroom through mainstream innovation that is driving change in millions of households across the globe is at our core, and drives decision making in every area of the business. We’re always looking for people to push our sustainability and ESG commitments forward by consistently improving the way we operate as a company.

Benefits

  • Volunteering Days

    The Wild Team all have 2 volunteering days per year. These are days for employees to volunteer for a cause that they’re personally passionate about ❤️.

  • Flexible & Remote Working

    We run a hybrid working model at Wild, with 3 office days and 2 work from home days every week. On top of this, we offer additional WFH allowances PLUS office closure at Christmas to spend with loved ones. Oh and there’s more … core working hours, early finish Fridays, and social Thursdays 🎉!

  • Spill

    Wild offers all employees access to Spill - a mental wellbeing support platform, offering a range of services including free access to therapists, to make sure our team have the wellbeing resources they need 💜.

  • Sport

    As a team, we’re wild about staying fit and healthy and the benefits that come along with it. We have a team fitness class one Thursday every month for anyone to join. We also have our Wild Hockey Team, who play once a month that’s free to join. All you’ll need is team spirit and a little healthy competitiveness 🏑!

  • Learning & Development

    Our employees get up to £1000 per year to spend on their professional development. We actively encourage a culture of learning at Wild, and want to enable everyone to be their best at work to ensure they are able to reach their professional goals with us 💪!

  • Private Healthcare

    We offer employees private healthcare through partnering with Vitality. This is comprehensive cover, and offers a wide range of other benefits such as gym discounts, and weekly/monthly rewards for being active. ☀️

  • Socials

    We have regular and inclusive socials throughout the year. Whether that be Yoga, movie night, a pub trip, or a company wide OOO activity 🍕!

  • Merch

    Yes that’s right! All Wild employees are allowed free Wild products and merch all year round to keep us smelling and feeling fresh AF 🌿