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Head of People Operations

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NHS Blood and Transplant

4d ago

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • Bristol
  • 9d left

AI generated summary

  • You must have senior HR experience in a unionized setting, strong UK employment law knowledge, leadership skills, data-driven decision-making, and an MSc or equivalent in HR management.
  • You will lead People Operations, oversee complex employee relations, advise senior leaders, manage teams, set KPIs, ensure compliance, and promote diversity and engagement within the organization.

Requirements

  • Significant senior-level experience leading employee relations and HR operations in a complex, unionised environment.
  • Proven ability to lead, motivate and develop geographically dispersed teams to deliver high-quality services.
  • Expert knowledge of UK employment law and its practical application to complex casework and policy.
  • Strong influencing, negotiation and communication skills, with credibility at executive and board level.
  • Demonstrated experience using data, insight and reporting to inform decisions, manage risk and drive improvement.
  • MSc in Human Resource Management or a related discipline, or equivalent demonstrable experience.
  • Significant postqualification experience in a senior HR leadership role.
  • Evidence of ongoing commitment to Continuing Professional Development (CPD).
  • Willingness and ability to travel and work flexibly to meet the requirements of the role.

Responsibilities

  • Lead and continuously develop a high-performing, customer-focused People Operations service across NHSBT.
  • Provide senior oversight and direction on complex and high-risk employee relations and casework, protecting NHSBT’s people and reputation.
  • Act as the senior professional lead and operational escalation point for people operations matters, advising executive and senior leaders.
  • Build strong, constructive relationships with trade unions, staff networks and key stakeholders, promoting a restorative and inclusive approach.
  • Set, monitor and report on KPIs and SLAs, using insight and data to drive service improvement and inform executive decision-making.
  • Act as senior subject matter expert for operational HR policy, ensuring consistent interpretation, application and review.
  • Embed equality, diversity and inclusion principles into all people operations practices and decisions.
  • Provide assurance on governance, audit and legal compliance in partnership with Legal Services and centres of expertise.
  • Line manage and develop multiple teams, ensuring clear priorities, capability building and strong engagement.
  • Manage budgets across People Operations functions within a controlled financial environment.

FAQs

What is the main purpose of the Head of People Operations role at NHS Blood and Transplant?

The main purpose of the Head of People Operations role is to lead and shape the People Operations service, delivering expert, consistent, and compassionate people advice across the organization, and ensuring fair and inclusive policies and practices.

Who will the Head of People Operations report to?

The Head of People Operations will report to the Assistant Director HR Operations.

What kind of environment does this role require experience in?

This role requires significant senior-level experience in a complex, unionized environment.

What are some key responsibilities of this position?

Key responsibilities include leading a high-performing People Operations service, managing complex employee relations casework, advising executive leaders, building relationships with trade unions, setting KPIs and SLAs, ensuring legal compliance, and managing budgets.

What qualifications are required for this role?

A Master's degree in Human Resource Management or a related discipline, or equivalent demonstrable experience, along with significant post-qualification experience in a senior HR leadership role is required.

Is experience using data to inform decisions important for this role?

Yes, demonstrated experience using data, insight, and reporting to inform decisions, manage risk, and drive improvement is important.

What does NHS Blood and Transplant offer in terms of work-life balance?

NHS Blood and Transplant offers hybrid working arrangements and flexible working options to help balance work with personal life.

How many days of annual leave does NHSBT provide?

NHSBT provides 27 days of annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years and 33 days after 10 years.

What kind of support does NHS Blood and Transplant provide for learning and development?

NHS Blood and Transplant fosters a supportive learning culture, offering a wide range of activities and programs, such as the Thrive program, to support personal and professional growth.

How does NHSBT approach diversity and inclusion in their hiring process?

NHSBT is a Disability Confident Employer and welcomes applications from disabled candidates, actively encouraging applications from all sectors of the community to create an inclusive workplace.

What tools or resources are available for employee health and wellbeing?

NHSBT offers confidential services including occupational health, an employee assistance programme, and resources for wellbeing support, including tailored workplace adjustments when possible.

What is the anticipated date for interviews for this position?

Interviews are anticipated to be held during the week commencing June 15, 2026, subject to confirmation.

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NHS Blood and Transplant

We stand for hope. We stand for life. We stand for helping people do something extraordinary.

Science & Healthcare
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

NHS Blood and Transplant (NHSBT) is responsible for providing blood, organs, and tissues for transplantation across the UK. Their mission is to ensure a safe, reliable supply of these vital resources to save and improve lives. Their purpose is to enhance patient care through the effective management of blood donations and organ transplants, driven by innovation, quality, and the highest standards of service.