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Head of Sales and Marketing

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Marriott International

Jan 14, 2025

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Pretoria

Requirements

  • Hotel Sales Experience
  • Hospitality degree or diploma
  • 5 years’ experience in sales and marketing
  • Closing date 31 January 2025

Responsibilities

  • Functions as the leader of the property’s sales department for properties with bookings.
  • Manages the property's reactive and proactive sales efforts.
  • Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
  • Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
  • Reviews the Strategic report, and uses other resources to maintain an awareness of the hotel’s market position.
  • Research competitor’s sales team strategies to identify ways to grow occupancy and increase market share.
  • Attends sales strategy meetings to provide input on weekly and overall sales strategy.
  • Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
  • Serves as the sales contact for the General Manager, and property leadership team.
  • Serves as the sales contact for customers; serves as the customer advocate.
  • Serves as hotel authority on sales processes and sales contracts.
  • Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
  • Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
  • Supports the General Manager by coordinating crisis communications.
  • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
  • Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Maintains successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
  • Develops strong community and public relations by maintaining property participation in local, regional, and national tradeshows and client events.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their event.
  • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the event.
  • Coaches’ leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

FAQs

What are the primary responsibilities of the Head of Sales and Marketing position?

The primary responsibilities include managing the property's reactive and proactive sales efforts, providing customer intelligence, evaluating market trends, leading the sales team to achieve booking goals and revenue targets, and developing innovative marketing strategies to grow market share.

Is prior hotel experience required for this position?

Yes, prior hotel experience is required, preferably with Marriott experience.

What is the minimum experience required for applicants?

Applicants must have at least 5 years of experience in sales and marketing.

What qualifications are necessary for this role?

A hospitality degree or diploma is required along with hotel sales experience.

Is this position a full-time role?

Yes, this position is full-time.

Where is this job located?

The job is located at Irene Country Lodge Autograph Collection, Nellmapius Drive, Pretoria, South Africa.

What is the application closing date?

The closing date for applications is 31 January 2025.

Are the pay and benefits negotiable?

Yes, the pay and benefits are negotiable.

Who will the Head of Sales and Marketing report to?

The Head of Sales and Marketing will serve as the sales contact for the General Manager and property leadership team.

What type of work environment can one expect in this position?

One can expect a dynamic work environment focused on achieving sales objectives, fostering customer relationships, and promoting teamwork within the sales and marketing department.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.