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Head of Technology Operations

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IAG Loyalty

Sep 20, 2024

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • London
  • Quick Apply

AI generated summary

  • You should be an experienced tech leader skilled in operations transformation, agile practices, data-driven strategies, and stakeholder influence, with a passion for reliable technology services and strong resilience.
  • You will define tech operations roadmap, enhance operational excellence, foster collaboration, build strategic partnerships, ensure compliance, and drive efficiency across departments.

Requirements

  • Experienced tech leader passionate about delivering reliable and resilient technology services for customers.
  • Proven track record in leading tech operations through transformation or growth.
  • Comfortable in fast-changing environments with autonomous DevSecOps teams.
  • Results-driven, unafraid to challenge and hold teams accountable.
  • Skilled in crafting comprehensive strategies aligned with business goals, to empower us to make data-driven decisions.
  • Define team missions and promote strong agile practices.
  • Coach and support Product and Data teams for enhanced customer service.
  • Build trust and influence stakeholders for reliable services.
  • Highly resilient with drive and ambition to achieve goals.
  • Fast-paced yet empathetic, with strong storytelling skills.
  • Knowledge of loyalty, travel, or aviation sectors is a plus.

Responsibilities

  • You will define the roadmap for tech operations, including the long-term vision and strategy for the simplification of our network, the continuous improvement and automation of our operation, and the optimisation of our technology overheads and cloud consumption costs.
  • Support, challenge, and continually evolve our overarching technology strategy with a focus on operational excellence, and the customer, to enable the business to meet its strategic priorities over the next 3-5 years.
  • Encourage the entire business to be customer-focused and drive an operational culture.
  • Act as the internal focal point and external figurehead for our platform's operation to build IAGL's reputation and awareness, representing the IAGL brand across many forums.
  • Develop and build strategic relationships with external parties (software vendors, research companies, industry bodies, and strategic partners) to ensure the management of our tech operation is future-proofed and in line with industry best practices.
  • Effectively drive cross-functional collaboration to ensure success in delivering our technology strategy, working closely across a range of departments including commercial, technology, finance, as well as senior management within the IAG Group airlines.
  • Ensure the services provided to our business by our group technology functions, (e.g. EUX, O365, etc.) meet our needs and operate with agreed service levels.
  • Ensure our platforms operational processes are compliant with relevant regulations and standards, such as GDPR, ISO/IEC 27001, SOC2
  • Form a core part of the Core Engineering Leadership to drive efficiency and effectiveness across the department, agreeing on budgets, targets, and strategic priorities.

FAQs

What is the role of the Head of Technology Operations?

The Head of Technology Operations is responsible for shaping the growth of the tech and data platform, overseeing operational resilience, defining the roadmap for tech operations, and fostering a customer-focused culture across product and data teams.

What qualifications are needed for this position?

Candidates should have experience as a tech leader, a proven track record in leading tech operations through transformation or growth, and the ability to work in fast-changing environments with autonomous DevSecOps teams.

Is knowledge of loyalty, travel, or aviation sectors important for this role?

Yes, having knowledge of loyalty, travel, or aviation sectors is considered a plus for the Head of Technology Operations position.

What does the hybrid working arrangement look like?

The role has a blended base between the Central London office and home, with an expected 50/50 split between the two locations.

What are some key responsibilities of the Head of Technology Operations?

Key responsibilities include defining the roadmap for tech operations, supporting the overall technology strategy, building strategic relationships with external parties, ensuring compliance with regulations, and driving cross-functional collaboration.

What opportunities for career growth are available?

The position offers various opportunities for career advancement within three businesses under one roof, along with access to a newly launched learning program called ‘Develop You’ to enhance skills and capabilities.

Are there any perks associated with the role?

Yes, perks include an annual travel concession for employees and their dependents, working from abroad in Europe, an annual bonus, a company pension plan, 25 days of annual leave, and recognition Avios.

What is the company's stance on equity, diversity, and inclusion?

IAG Loyalty is committed to creating a welcoming culture by embracing diverse identities, perspectives, and personal histories, aimed at enhancing problem-solving and innovation.

What kind of work environment can employees expect?

Employees can expect a fast-paced, high-performing team environment that values collaboration, agility, continuous improvement, and customer-centricity.

What should candidates consider before applying?

Candidates should be willing to own their space from ideation to delivery, adapt to a fast-moving environment, and be ready to collaborate and support each other's success in a small team.

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IAG Loyalty

Join our club and reward the world.

Technology
Industry
201-500
Employees
1988
Founded Year

Mission & Purpose

IAG Loyalty is part of International Airlines Group (IAG). We were founded as Airmiles in 1988 and became Avios in 2011, now we’re IAGL and we have over 30 years’ experience in loyalty. We manage the British Airways Executive Club, Iberia Plus, Vueling Club, and the Aer Lingus AerClub, and we have an impressive range of retail, travel and financial services partners of the Avios currency. We’re loyalty pioneers creating the world’s most rewarding experiences. That’s our vision. We help people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions, and produce invaluable data and customer insights to turn customer loyalty into a powerful tool for maximising a brand power and scale. We’re a vision and values led business. Our vision sets our ambition, and our values represent how we’re going to get there. Together, this perfect partnership unites our people into a club of colleagues that know why and how we do things here. Our values are owned by everyone in the club, and are uniquely ours: •We bring passion to our work •We have the courage to reimagine •We focus on agility •We excel in delivery •We keep learning and stay curious •We take belonging seriously Our colleagues bring our vision and values to life every day in all they do. For our business, for our customers and for each other.