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Healthcare Support Worker

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York and Scarborough Teaching Hospitals NHS Foundation Trust

9d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Healthcare
  • York

AI generated summary

  • You must greet and orient patients, handle inquiries and complaints, attend meetings, escalate care concerns, and ensure patient comfort and dignity while providing personal care.
  • You will greet patients, orient them to the ward, attend meetings, address complaints, ensure comfort and dignity, and provide fundamental personal care while escalating concerns when necessary.

Requirements

  • Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line with Trust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
  • Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
  • Attend ward meetings and contribute to discussions about improvement of patient care
  • Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures and escalate concerns you are unable to resolve to an appropriate person.
  • Escalate immediately any concerns regarding patient care to a registered practitioner.
  • Maintain the patient’s comfort, dignity, and privacy at all times.
  • Provide patients with the fundamentals of personal care

Responsibilities

  • Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line with Trust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
  • Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
  • Attend ward meetings and contribute to discussions about improvement of patient care
  • Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures and escalate concerns you are unable to resolve to an appropriate person.
  • Escalate immediately any concerns regarding patient care to a registered practitioner.
  • Maintain the patient’s comfort, dignity, and privacy at all times.
  • Provide patients with the fundamentals of personal care

FAQs

What is the job title for this position?

The job title is Healthcare Support Worker.

Where is the job located?

The job is located at Nelson Court Ward 2.

Are interviews for this position conducted remotely?

No, interviews for this position will be held in person only.

Who should I contact for an informal discussion about the role?

Interested candidates should contact Claire Ramsay, the Ward Manager, for an informal discussion.

What are the primary responsibilities of a Healthcare Support Worker?

The primary responsibilities include greeting and orientating patients, maintaining comfort and dignity, providing personal care, and responding to patient concerns.

What benefits does this position offer?

Benefits include access to the NHS Pension Scheme, 27 days holiday rising to 33 days, various paid and unpaid leave options, confidential support services, discounts, and learning opportunities.

What is the email address for the Ward Manager?

The email address for the Ward Manager, Claire Ramsay, is claire.ramsay9@nhs.net.

How can I find out more about working for the Trust?

You can find out more about working for the Trust by visiting their dedicated link: https://yorkhospitals.pagetiger.com/hdjgxd.

What should I do if I have concerns about patient care?

You should escalate any immediate concerns regarding patient care to a registered practitioner.

What is the purpose of attending ward meetings?

Attending ward meetings allows you to contribute to discussions about the improvement of patient care.

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York and Scarborough Teaching Hospitals NHS Foundation Trust

Kindness. Openness. Excellence.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

York and Scarborough Teaching Hospitals NHS Foundation Trust provides a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community. Our membership scheme means that you can find out more about our services and plans for the future and you can get involved. You have no obligations as a member, but there are lots of ways of getting involved - from voting for candidates to be on our Council of Governors, special events for members, to receiving member newsletters - and much more.