You need 3-5 years of help desk experience, knowledge of Microsoft OS, CompTIA certs, advanced computer hardware skills, and OSI model troubleshooting knowledge. Degree preferred but not required.

You will provide on-site and remote support for desktop hardware and software, assist users across departments, and develop training materials in a Windows network environment.

Customer Relations

IT & Cybersecurity

United States

Minneapolis

Craig HomeCare, A PHS Company, is a nursing agency specializing in private duty, high-tech services throughout Kansas, Missouri, and Nebraska. We provide a variety of services, with an emphasis in pediatric nursing care.

We know the foundation of our business is one person touching the life of another person. We make every effort to provide care as if someone’s life depended on it because, on any given day, someone’s life may. It is in these moments of truth between a caregiver and a person in need that our skills, compassion, and commitment shine.

Science & Healthcare

Craig HomeCare, A PHS Company

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. * Position: Help Desk Analyst * Location: Roseville, MN (Hybrid 4 days a week office, 1 day in remote) * Hours: Monday-Friday, 8am-5pm Are you a savvy technical expert who wants to join a sharp, funny and compassionate team? We’re looking for you! You’ll work closely on-site with all users and departments, as well as remotely with our off-site staff for desktop-related hardware, software, and end user support in a Windows network environment. There will also be opportunities to develop training and support materials Requirements * 3-5 years of help desk/service desk experience in a formal office environment * Experience with Microsoft operating systems * CompTIA certification(s) * Associates and/or Bachelors degree in IT preferred but not required * Advanced knowledge of computer hardware, and previous application of the OSI model for troubleshooting purposes. To Qualify, You Will Have The Following Characteristics * A passion and curiosity for IT * Knock-their-socks-off customer service skills * Strong analytical, interpersonal and communication skills The Company Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube. The Benefits * Holiday Pay * Paid Time Off * Health and Dental insurance * Short & Long-Term Disability and Life Insurance * 401K with match & educational benefits Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application. We look forward to learning more about you & the skills you can bring to Pediatric Home Service! Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. * Position: Help Desk Analyst * Location: Roseville, MN (Hybrid 4 days a week office, 1 day in remote) * Hours: Monday-Friday, 8am-5pm      Are you a savvy technical expert who wants to join a sharp, funny and compassionate team? We’re looking for you! You’ll work closely on-site with all users and departments, as well as remotely with our off-site staff for desktop-related hardware, software, and end user support in a Windows network environment. There will also be opportunities to develop training and support materialsRequirements * 3-5 years of help desk/service desk experience in a formal office environment * Experience with Microsoft operating systems * CompTIA certification(s) * Associates and/or Bachelors degree in IT preferred but not required * Advanced knowledge of computer hardware, and previous application of the OSI model for troubleshooting purposes.      To Qualify, You Will Have The Following Characteristics * A passion and curiosity for IT * Knock-their-socks-off customer service skills * Strong analytical, interpersonal and communication skills      The CompanyPediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.The Benefits * Holiday Pay * Paid Time Off * Health and Dental insurance * Short & Long-Term Disability and Life Insurance * 401K with match & educational benefits      Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application.We look forward to learning more about you & the skills you can bring to Pediatric Home Service!Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

Help Desk Analyst - Craig HomeCare, A PHS Company

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to &lt;em&gt;&lt;strong&gt;taking care of the child&lt;/strong&gt;&lt;/em&gt;. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Position: Help Desk Analyst&lt;/li&gt;&lt;li&gt;Location: Roseville, MN (Hybrid 4 days a week office, 1 day in remote)&lt;/li&gt;&lt;li&gt;Hours: Monday-Friday, 8am-5pm&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Are you a savvy technical expert who wants to join a sharp, funny and compassionate team? We’re looking for you! You’ll work closely on-site with all users and departments, as well as remotely with our off-site staff for desktop-related hardware, software, and end user support in a Windows network environment. There will also be opportunities to develop training and support materials&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3-5 years of help desk/service desk experience in a formal office environment&lt;/li&gt;&lt;li&gt;Experience with Microsoft operating systems&lt;/li&gt;&lt;li&gt;CompTIA certification(s)&lt;/li&gt;&lt;li&gt;Associates and/or Bachelors degree in IT preferred but not required&lt;/li&gt;&lt;li&gt;Advanced knowledge of computer hardware, and previous application of the OSI model for troubleshooting purposes.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;To Qualify, You Will Have The Following Characteristics&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A passion and curiosity for IT&lt;/li&gt;&lt;li&gt;Knock-their-socks-off customer service skills&lt;/li&gt;&lt;li&gt;Strong analytical, interpersonal and communication skills&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Company&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Holiday Pay&lt;/li&gt;&lt;li&gt;Paid Time Off&lt;/li&gt;&lt;li&gt;Health and Dental insurance&lt;/li&gt;&lt;li&gt;Short &amp;amp; Long-Term Disability and Life Insurance&lt;/li&gt;&lt;li&gt;401K with match &amp;amp; educational benefits&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Interested candidates should apply online at, please include cover letter &amp;amp; resume along with salary requirements in your application.&lt;br&gt;&lt;br&gt;We look forward to learning more about you &amp;amp; the skills you can bring to Pediatric Home Service!&lt;br&gt;&lt;br&gt;Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

Help Desk Analyst

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Craig HomeCare, A PHS Company

Mission & Purpose