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Hospitality, Supermarket Assistant

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Waitrose & Partners

5d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • York

AI generated summary

  • You need strong communication skills, teamwork ability, and ideally have customer-facing or hospitality experience, alongside a keen interest in food and drink trends. Flexibility is essential.
  • You will manage your food counter, uphold hygiene standards, monitor stock levels, ensure safety protocols, reduce food waste, and assist with general shopkeeping tasks as needed.

Requirements

  • Essential skills/experience you'll need
  • Communication skills to enable you to work effectively as part of a team and with our customers.
  • Desirable skills/experience you may have
  • Experience of working in a customer facing role is welcomed.
  • Experience of working in a catering / hospitality environment.
  • Up to date knowledge and strong interest in food and drink trends.
  • Flexible approach to ensure the support of the whole branch.

Responsibilities

  • You'll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
  • Staying on top of stock levels, ensuring the products our customers love are there when needed.
  • Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
  • Maintaining your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
  • Supporting the wider shop team when required with general shopkeeping tasks.

FAQs

What are the main responsibilities of a Supermarket Assistant at Waitrose?

The main responsibilities include managing your own food counter, ensuring high presentation and hygiene standards, maintaining stock levels, following health and safety protocols, and supporting the wider shop team with general tasks.

Is prior experience in hospitality needed for this role?

While prior experience in a customer-facing role and hospitality environments is desirable, it is not strictly required.

What skills are essential for this position?

Essential skills include strong communication skills for effective teamwork and customer interaction.

What is Waitrose's approach to employee ownership?

Waitrose is the largest employee-owned business in the UK, emphasizing the importance of all Partners being involved in the success of the business and contributing to a positive work culture.

Are there any specific health and safety protocols that need to be followed?

Yes, all Partners must ensure due diligence and health & safety protocols are adhered to while working with open food and helping to reduce food wastage.

Can I apply for this role if I have a disability that may require adjustments during the application process?

Yes, you are encouraged to contact us as soon as possible to discuss any reasonable adjustments you might need.

How does Waitrose support work-life balance for its Partners?

Waitrose supports flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter hour contracts, where possible.

Will I need to undergo any pre-employment vetting?

Yes, some roles may be subject to pre-employment vetting, which may include DBS checks and financial probity checks if required.

What does Waitrose look for in terms of knowledge about food?

Partners should maintain knowledge of new products and have an understanding of Waitrose's food values, including aspects like ethical sourcing and animal welfare.

How important is building relationships with customers in this role?

Building lasting relationships with customers is crucial, as it contributes to customer trust and loyalty towards the Waitrose brand.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.