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Sytner Group

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Nottingham

AI generated summary

  • You must have a warm voice, proactive communication skills, creativity in enhancing experiences, initiative for customer delight, strong organizational abilities, and a passion for detail.
  • You will greet customers, direct them to departments, manage calls, enhance their experience, anticipate needs, and ensure exceptional service with strong organizational skills and attention to detail.

Requirements

  • - A warm and cheerful voice with an ability to efficiently transfer the call is essential.
  • - A proactive communicator with our management and dealership teams.
  • - Innovative in your approach to creating experiences.
  • - Someone who will use their own initiative where they think it will delight a customer.
  • - Excellent organisational and preparation skills are required.
  • - A genuine passion for detail.

Responsibilities

  • You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout.
  • You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
  • You will help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
  • You will need to collate customer knowledge and anticipate their needs.
  • You will use your own initiative where you think it will delight a customer.
  • You will need excellent organisational and preparation skills.
  • You should have a genuine passion for detail.

FAQs

What are the working hours for the Host position?

The working hours for the Host position are Monday to Friday from 9:30 am to 6:00 pm.

What qualifications or skills are needed for the Host role?

The Host role requires excellent communication skills, strong organizational abilities, and a proactive approach to managing customer experiences.

Is this position full-time or part-time?

This position is full-time.

What does the Host role involve?

The Host is responsible for welcoming customers, managing their visits, offering refreshments, handling incoming calls, and directing calls to the appropriate departments.

What benefits does Sytner provide for this position?

Sytner offers an enhanced holiday entitlement of 33 days (including bank holidays), industry-leading maternity, paternity, and adoption pay, career development opportunities, and various discounts among other benefits.

What type of environment does Sytner promote?

Sytner promotes an equitable working environment where everyone's unique contributions are valued and respected, supporting colleagues to thrive and reach their full potential.

Is there an opportunity for career development at Sytner?

Yes, Sytner provides career development opportunities for employees.

Are there any special programs or initiatives for employees?

Yes, Sytner offers a paid day for voluntary or community work, and initiatives such as discounted gym memberships and a cycle to work scheme.

Can adjustments be made during the recruitment process?

Yes, as part of their commitment to Diversity and Inclusion, Sytner allows candidates to request changes or adjustments during job interviews and the recruitment process.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.