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Host/ess - Jou Jou

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Four Seasons Hotels and Resorts

Jan 7, 2025

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You need 1-2 years in luxury hotels, strong grooming and interpersonal skills, team management experience, proficiency in European languages, and knowledge of MICROS and OpenTable.
  • You will welcome guests, seat them based on preferences, manage the host stand, handle phone calls, and maintain the station chart and cover count for the restaurant.

Requirements

  • 1-2 years’ experience in 5-star luxury hotels in a similar role.
  • Outstanding grooming, outgoing and joyful personality.
  • Strong interpersonal skills, previous experience managing a team of host/esses.
  • Proficiency in European languages
  • Knowledge of MICROS preferred, OpenTable and others.
  • Excellent communication skill and fluency in English and other languages.

Responsibilities

  • Welcome the guests at the restaurant.
  • Seat guests promptly at a table, pre-set for the number in the party and according to guest preferences.
  • Set up host/hostess stand, answer phone calls according to the Four Seasons standards, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant.

FAQs

What is the job title for this position?

The job title is Host/ess at Jou Jou.

What kind of experience is required for this role?

1-2 years’ experience in 5-star luxury hotels in a similar role is required.

What personal qualities are important for this position?

Outstanding grooming, an outgoing and joyful personality, and strong interpersonal skills are important.

Is proficiency in languages necessary?

Yes, proficiency in European languages and fluency in English and other languages are required.

What software knowledge is preferred for this role?

Knowledge of MICROS, OpenTable, and other similar software is preferred.

What kind of working hours can I expect?

The schedule consists of 6 days per week over 48 working hours.

Is there support for learning and development?

Yes, there are Learning & Development Programs available.

What type of benefits does the company offer?

The company offers competitive tax-free salary, end of service gratuity, medical and life insurance, paid annual leave, and various other benefits.

Will I have to manage a team in this role?

Yes, previous experience managing a team of host/esses is desired.

Is accommodation provided for employees?

Yes, complimentary full board living accommodation in high-quality staff housing is provided.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.