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Host / Receptionist - Bloc (12 Month FTC)

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Bruntwood

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a can-do attitude, admin experience, digital skills, excellent communication, and a background in hospitality or service. High energy and attention to detail are essential.
  • You will engage with customers, manage inquiries, facilitate events, host meeting spaces, collect insights, and promote workplace wellbeing while ensuring a positive experience for all.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • Digitally aware - the ability to use Microsoft/Google packages (Excel/Word) effectively
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What is the job title for this position?

The job title is Host / Receptionist.

Is this a permanent position?

No, this is a 12-month fixed-term contract.

What are the working hours for this role?

The working hours are Monday to Friday, 40 hours per week.

Where is this position located?

This position is located in the Bloc building in Manchester City Centre.

What type of background is preferred for applicants?

Applicants with backgrounds in hospitality, retail, or cabin crew are preferred, as these experiences often provide strong customer service skills.

What customer service duties will the Host / Receptionist be responsible for?

The Host / Receptionist will be responsible for delivering a positive customer experience, being the first point of contact for customers and visitors, and facilitating events and meetings within the building.

Is admin experience required for this role?

Yes, admin experience is a must, as the Host / Receptionist will manage the enquiries mailbox on a daily basis.

What software skills are needed for this position?

Candidates should be digitally aware and able to use Microsoft/Google packages (Excel/Word) effectively.

What type of benefits does Bruntwood offer?

Benefits include 28 days holiday plus your birthday off, 24 hours of volunteer time annually, healthcare cash plans, life assurance, matched pension scheme, and discounts at leading retailers.

How does Bruntwood support diverse backgrounds in its hiring process?

Bruntwood actively drives its selection process to be inclusive and encourages applications from diverse backgrounds, ensuring that recruitment reflects the communities they operate in.

How can applicants inquire about the status of their application?

Applicants can email talent@bruntwood.co.uk for an update if they have not heard back within a week of their application.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.