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Host / Receptionist - Centurion House

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Bruntwood

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have a can-do attitude, admin experience, strong communication skills, and a background in hospitality or retail. High energy and a positive drive to excel for customers are essential.
  • You will greet visitors, build customer relationships, support events, manage meeting spaces, update customer data, and promote workplace wellbeing while ensuring a positive experience.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Host/Receptionist position?

The working hours for the Host/Receptionist position are Monday to Friday, 40 hours per week.

What experience is preferred for applicants?

We are looking for applicants with a background in hospitality, retail, or service sectors, as well as those with admin experience.

Is there an opportunity for progression within the company?

Yes, there are opportunities for progression in a growing company.

What benefits do employees receive?

Employees receive 28 days holiday plus their birthday off, a healthcare cash plan, matched pension scheme, life assurance cover, and more benefits including volunteer time and sabbaticals.

Will I be required to manage an enquiries mailbox?

Yes, managing the enquiries mailbox on a daily basis is part of the role.

How does Bruntwood support community initiatives?

Bruntwood supports community initiatives through The Oglesby Charitable Trust, which has donated over £25 million to various causes since 2001.

What is the process for applying for this position?

Interested applicants should submit an application form, and if selected, will go through a one-stage interview process where they can see the role in action.

Can I request accommodations during the interview process?

Yes, you are encouraged to highlight any adjustments you need at the interview, and we will do our best to accommodate those requests.

What is the focus of the Host/Receptionist role?

The focus of the Host/Receptionist role is to deliver a positive customer experience, build professional relationships, and serve as the first point of contact for customers and visitors.

Is experience in managing events and meetings required?

While it is beneficial, the role includes support and facilitation of events and meetings, so experience in this area would be an asset.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.