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Host / Receptionist - Platform

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Bruntwood

Jun 17

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Leeds

AI generated summary

  • You need a can-do attitude, admin experience, excellent communication skills, and a service background. High energy, attention to detail, and a positive mindset are essential.
  • You will greet customers, manage events, maintain spaces, support sales with viewings, build relationships, update systems, and promote workplace wellbeing while collaborating with the team.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Host/Receptionist position?

The working hours for this position are Monday to Friday, 40 hours per week, from 09:00 to 18:00.

What type of experience is preferred for applicants?

We are looking for applicants with skills and experience in hospitality, retail, or other service sectors, as this role involves building relationships with customers.

Is administrative experience required for this role?

Yes, admin experience is a must, as you will be managing our enquiries mailbox on a daily basis.

What kind of support and training does Bruntwood provide?

Bruntwood offers opportunities for progression in the company, as well as interest-free learning loans to help you develop new skills.

What benefits are included with this position?

Benefits include 28 days of holiday (plus your birthday off), volunteer time, a sabbatical after five years, healthcare cash plans, life assurance cover, a matched pension scheme, and discounts at leading retailers.

How does Bruntwood support diversity in hiring?

Bruntwood actively seeks applications from diverse backgrounds and aims to reflect the communities we operate in, driving our selection process to be as inclusive as possible.

Do you accommodate interview adjustments for applicants?

Yes, we will do our best to accommodate any adjustments you need at the interview, so please highlight this in your application form.

What should I expect during the interview process?

The interview process consists of one stage, where you will have the opportunity to see the role in action and ask questions to ensure it’s the right fit for you.

Is there an opportunity for community involvement through Bruntwood?

Yes, Bruntwood offers 24 hours a year for volunteer time, allowing you to support causes that matter most to you.

How quickly will I receive feedback on my application?

We aim to get back to you within a week of your application. If it has been longer than this, you can email talent@bruntwood.co.uk for an update.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.