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Host / Receptionist - St James Building (12 Month FTC)

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Bruntwood

Jun 18

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a can-do attitude, strong communication skills, attention to detail, and experience in hospitality or service sectors, maintaining positivity in a fast-paced environment.
  • You will welcome visitors, manage customer relationships, facilitate viewings, update customer data, collaborate with the team, promote wellbeing, and drive continuous improvement for a positive experience.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • To be the first point of contact for all customers and visitors in the building
  • Facilitate new customer viewings to support the sales process
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for this Host/Receptionist position?

The working hours are Monday to Friday, 40 hours per week, from 8am to 5pm.

Is this a permanent position?

No, this is a temporary position and is a 12-month fixed term contract while the main entrance undergoes project work.

What is the main purpose of the Host role?

The Host role is pivotal as the face of Bruntwood, serving as the first point of contact for clients and visitors and building relationships within the community.

What kind of background is preferred for applicants?

We prefer applicants from hospitality, retail, or cabin crew backgrounds as they tend to excel in customer-facing roles.

Are there opportunities for career development?

Yes, we offer interest-free learning loans to help you develop new skills.

What benefits are included with the salary?

The benefits include 28 days holiday plus your birthday off, 24 hours of volunteer time, a healthcare cash plan, life assurance, a matched pension scheme, and discounts at leading retailers.

How does Bruntwood support community initiatives?

Bruntwood is committed to giving back, with The Oglesby Charitable Trust donating over £25m to charities across various sectors since its inception.

Can adjustments be made for the interview process?

Yes, we accommodate any necessary adjustments for your interview, and we encourage you to highlight any needs in your application form.

What qualities are you looking for in a candidate?

We are looking for candidates with a can-do attitude, high attention to detail, excellent communication skills, and the ability to maintain energy and positivity throughout the day.

How long will it take to hear back after applying?

We aim to get back to you within a week of your application. If it's been longer, feel free to email talent@bruntwood.co.uk for an update.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.