Logo of Huzzle

Home

Matches

Explore

Manage

Hotel Assistant Manager NIGHT SHIFT (Temporary Contract) - Four Seasons Hotel Madrid

image

Four Seasons Hotels and Resorts

Jan 30

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Madrid
  • Quick Apply

AI generated summary

  • You should have leadership experience, 1+ years as Assistant Manager in Rooms Division, fluency in Spanish and English, plus the right to work in Spain. Passion for excellence is essential.
  • You will manage Front Desk operations, assist guests with check-in/out, handle requests and complaints, train staff, ensure revenue maximization, and collaborate with various hotel departments.

Requirements

  • Candidates with a passion for excellence, proven leadership experience are invited to apply.
  • Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division.
  • Candidates must speak read and write Spanish as well as being fluent in English.
  • Must have the right to work in Spain.

Responsibilities

  • Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available.
  • Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
  • Checks guest out of the hotel, preparing and explaining the bill.
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Manages the staff at the Front Desk.
  • Interviews, trains and schedules the staff.
  • Conducts Performance Evaluations and disciplines staff when needed.
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
  • Blocks rooms for arrivals and ensures any discrepancies are resolved.
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  • Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
  • Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR.
  • Assures that all financial and credit procedures are followed.
  • Follows up on credit problems with Front Office Manager and/or Credit Manager.
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings.
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available.
  • Responds swiftly and effectively in any hotel emergency or safety situation.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner.
  • Interaction with guest will be in person and by phone.
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible.
  • Assures that guest is assigned type of room requested and the correct rate is charged.
  • Arranges for luggage to be delivered to guest room.
  • Issues correct keys to the guest.
  • Checks out guest at end of stay.
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
  • Settles bill accurately through credit card or cash transaction.
  • Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests.
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
  • Works harmoniously and professionally with co-workers, supervisors and GSAs.
  • Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
  • Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage.
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
  • Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival.
  • Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program.

FAQs

What are the working hours for the Hotel Assistant Manager position?

The Hotel Assistant Manager position is for the night shift.

Is this a full-time or temporary position?

This position is a temporary contract.

What qualifications are required for the Hotel Assistant Manager role?

The ideal candidate should have a firm knowledge of hotel operations and at least 1 year of experience as an Assistant Manager in the Rooms Division.

Is proficiency in any languages necessary for this position?

Yes, candidates must speak, read, and write Spanish, as well as being fluent in English.

Does the position require management experience?

Yes, proven leadership experience is required for this role.

Are employees required to work holidays and weekends?

Yes, hotel positions typically require flexibility, which may include working holidays and weekends.

What is the main responsibility of the Hotel Assistant Manager during the night shift?

The main responsibility is to oversee Front Desk operations and act as the manager on duty in the absence of senior managers.

How does the Four Seasons Hotel Madrid support professional growth for employees?

Four Seasons Hotels and Resorts offers opportunities for lifelong careers and phenomenal growth, with a strong emphasis on the relationship between talent and the company.

Do I need a work permit to apply for this position?

Yes, candidates must have the right to work in Spain.

Will the Hotel Assistant Manager interact with guests frequently?

Yes, the role involves handling guest interactions with the highest level of hospitality and professionalism.

Is training provided for new staff members?

Yes, the Hotel Assistant Manager is responsible for interviewing, training, and scheduling the staff at the Front Desk.

What benefits do employees receive at Four Seasons Hotel Madrid?

While specific benefits are not detailed in the job description, Four Seasons typically offers a world-class employee experience and company culture.

What kind of guest services is the Hotel Assistant Manager expected to provide?

The Hotel Assistant Manager is expected to respond to guest requests, resolve complaints, and accommodate special requests to ensure customer satisfaction.

image

Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.