Housekeeping Guest Service Manager, $77,000 - $95,100

The Walt Disney Company

Nov 3, 2024

Applications are closed

Job
Full-time
Junior Level
Hospitality & Retail
Facilities Management
Kapolei

Requirements

* Minimum 1 year leadership/managerial experience
* Minimum 1 year working in a housekeeping role
* Passion for service and commitment to safety awareness
* Experience leading a multicultural team and a passion for developing others
* Good verbal and written skills, along with problem-solving and decision-making
* Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict
* Operational guest service experience and skills
* Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
* Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
* Schedule availability to include weekends, variable shifts and holidays
* Housekeeping experience working in a luxury hotel
* Knowledge of chemicals, materials, cleaning technique and equipment
* Knowledge of HotSOS
* Multilingual skills
* Required: High School degree or equivalent

Responsibilities

Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
Maintain employee focus to encourage and develop a diverse, multi-lingual team
Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
Supervise daily staffing levels and shift coverage needs
Support local projects and monitor supervise any potential impacts to the guest and cast experience

FAQs

What is the salary range for the Housekeeping Guest Service Manager position?

The salary range for this position is between $77,000 and $95,100 per year.

Where is this position located?

This position is located onsite at Aulani, A Disney Resort & Spa on the island of Oahu, Hawaii.

What are the primary responsibilities of the Housekeeping Guest Service Manager?

The primary responsibilities include managing a multifunctional housekeeping team, ensuring guest satisfaction, coordinating cleaning assignments, and supervising staffing levels and shift coverage.

What qualifications are required for this position?

A minimum of 1 year of leadership/managerial experience, 1 year of housekeeping experience, and a high school degree or equivalent are required.

Is experience in a luxury hotel a plus for this role?

Yes, experience in housekeeping within a luxury hotel is considered a plus.

What kind of team will I be leading?

You will be leading a diverse, multi-lingual team of housekeeping professionals.

Are there any specific skills that would be beneficial for this position?

Yes, beneficial skills include knowledge of cleaning chemicals and techniques, experience with HotSOS, and multilingual abilities.

What is expected in terms of schedule availability?

You are expected to have schedule availability that includes weekends, variable shifts, and holidays.

What type of benefits does Disney offer for this position?

Disney offers a rewards package that includes health and savings benefits, educational opportunities, and special extras unique to Disney.

Will I have opportunities for personal and professional development?

Yes, the position involves supporting and developing team members, providing opportunities for growth within the role.

What resources are available to learn more about benefits?

More information about benefits can be found at https://jobs.disneycareers.com/aulani-benefits.

The Walt Disney Company

Entertainment & Media

Industry

10,001+

Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!