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Housing Specialist

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City of Oxnard

12d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Oxnard

AI generated summary

  • You need a high school diploma/GED with 3 years of related experience or an associate’s degree with 1 year. Effective English communication is required; bilingual in Spanish may be needed.
  • You will manage housing assistance cases, calculate payments, verify income, conduct inspections, resolve complaints, and provide customer service while maintaining records and processing applications.

Requirements

  • High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment; OR
  • Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
  • Must be able to effectively communicate in English, both orally and in writing
  • Bilingual in English and Spanish may be required for some positions.

Responsibilities

  • Provide case management for housing assistance programs
  • Calculate housing assistance payments and family share for program participants
  • Complete verifications of employment, income calculations, identify allowances, and confirm expenses
  • Enforcement of lease agreements and resolves customer complaints
  • Determination of eligibility for housing assistance programs
  • Conduct home inspections
  • Prepare and issue notices to residents
  • Process Annual Recertifications and interim changes
  • Reviews, interprets and applies local, state, and federal housing laws, policies and procedures
  • Other duties as assigned
  • Provides specialized office work and customer service in support of internal and external customers
  • May serve as a lead worker assigning work and monitoring work completion
  • Researches, reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues
  • Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues
  • Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments
  • Updates and maintains files, records, documents and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial and/or other summary reports
  • Performs other duties of a similar nature and level as assigned
  • Maintaining spreadsheets
  • Conducting background checks
  • Determining program eligibility
  • Scheduling and conducting interviews with applicants
  • Making referrals to case managers
  • Responding to client questions and resolving complaints
  • Performing inspections of housing units
  • Making home visits
  • Calculating and processing financial transactions

FAQs

Do we support remote work?

No, the City does not offer hybrid or remote work for this position.

What are the work hours for the Housing Specialist position?

The normal work week is Monday through Thursday from 8:00 am to 6:00 pm and alternating Fridays from 8:00 am to 5:00 pm.

Is bilingual proficiency required for the Housing Specialist position?

Bilingual proficiency in English and Spanish may be required for some positions.

What qualifications are needed to apply for this role?

Candidates must have a High School Diploma or GED and three years of related experience, including one year of advanced fiscal/administrative support experience, or an Associate's degree and one year of experience.

What kind of tasks will the Housing Specialist handle?

The Housing Specialist will handle case management for housing assistance programs, calculate payments, conduct home inspections, and resolve customer complaints, among other duties.

What is the probationary period for the Housing Specialist position?

The position requires a 12-month probationary period.

Do applicants need to submit a cover letter?

Yes, applicants must upload a resume, cover letter, proof of degree, or other requested documents, and cannot rely solely on a resume to provide necessary information.

Is there a background check required for this position?

Yes, selected candidates must pass a thorough background investigation.

What type of software skills are expected for this position?

Candidates must be proficient and comfortable with office automation tools, including Microsoft Office and Google applications.

Is union membership required for this position?

Yes, positions in this classification are represented by the Service Employees International Union (SEIU).

Can applicants receive reasonable accommodations for disabilities?

Yes, the City of Oxnard makes reasonable accommodations for individuals with disabilities during the recruitment process.

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City of Oxnard

Government
Industry
1001-5000
Employees
1903
Founded Year

Mission & Purpose

The City of Oxnard is located on the “Gold Coast” of sunny California, approximately halfway between Los Angeles and Santa Barbara, and is known as the gateway to the Channel Islands. Oxnard is a thriving center of commerce, tourism and industry in Ventura County. Oxnard is the largest city in the County with its population of over 200,000 residents. Oxnard services the needs of its culturally diverse population. While the City maintains steady growth with new development, it also promotes the preservation and economic health of its historic downtown. The City also operates more than 50 park facilities for its residents, as well as special purpose facilities. Oxnard’s leadership has adopted a plan with vision and conviction for an exciting future to further enhance business development and the quality of life. Oxnard is the only full-service city in Ventura County. Incorporated as a general law city in 1903, Oxnard operates under the council-manager form of government. The City consists of an elected Mayor holding a two-year term and four council members elected at large for four-year overlapping terms. The City Council acts as the Community Development Commission’s Successor Agency and, supplemented by two tenant commissioners, as the Housing Authority. The City Council is advised by several citizen commissions and committees. The population has grown significantly in the last fifty years, providing many challenges to local government and residents. Oxnard continually offers many opportunities for its enterprising and forward-thinking business community, while maintaining a family-friendly environment, as evidenced by the new parks that have opened throughout the City. As Oxnard evolves, the City will continue to strive to maintain a balance between its residents’ needs and being a “business friendly” community.