HR Operations Analyst II - I-9 Verification Team

TD Bank

Feb 13, 2025

Job
Full-time
Mid Level
Data
People, HR & Administration
Greenville
Quick Apply

AI generated summary

You must have an undergrad degree, 3+ years of relevant experience, strong analytical skills, attention to detail, excellent communication, and proficiency in Microsoft Office.
You will analyze I-9 processes, provide operational support, resolve issues, generate reports, train staff, manage projects, ensure compliance, and enhance the customer experience.

Requirements

Undergraduate degree required
3+ years relevant experience required
Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area
Requires working professional level knowledge of the functional area and/or business areas supported
Organized self-starter with excellent analytical, problem-solving and time management skills
Detail oriented, high level of accuracy and ability to work independently
Excellent communication skills, both oral and written
Excellent PC skills including Microsoft Office, Excel, Access and PowerPoint
Excellent customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Responsibilities

Provides a range of analytical, program and/or operational process support to the I-9 Verification Team.
Identifies and investigates non-standard operational / reporting / process issues.
Provides recommendations or escalates issues to appropriate area.
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise.
May represent the group as a project lead on projects / initiatives and/or at meetings across the organization.
Provides training to others on best practices, processes, etc. as well as guides junior staff for the completion of business as usual functions.
Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support.
Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing.
Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience.
Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolves escalated matters and refers complex issues / situations beyond own level of expertise.
Develops and executes on reporting functions and/or produces consolidated or aggregated reporting as appropriate.
Manages relationships with internal and external partners.
Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interprets findings and makes recommendations for improvement.
Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations.
May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies.
Prioritizes and manages own workload to meet SLA requirements for service and productivity.
May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager.
Provides guidance, assistance and direction to others in HR and other internal partners.
Identifies, recommends and effectively executes standard practices applicable to the discipline.
Analyzes service delivery issues and identifies potential solutions that enhance the customer experience and support HR business objectives.
Protects the interests of the organization by identifying and managing risks and escalating non-standard, high-risk transactions or other activities as appropriate.
Completes business process reviews as required and contributes to the creation of new processes.
May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.
Accountable for cross-functional initiatives to deliver value add internally or to partner groups.
Ensures compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required.
Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
Supports the team by continuously developing knowledge in own area.
Provides training, coaching and/or guidance to others as appropriate/required.
Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments.
Participates in a fair, positive and equitable environment that supports a diverse workforce.
Contributes to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned.
Acts as a brand champion for the business area/function and the bank, both internally and/or externally.

FAQs

What is the job title of this position?

The job title is HR Operations Analyst II - I-9 Verification Team.

Where is the work location for this role?

The work location is in Greenville, South Carolina, United States of America.

What are the expected working hours for this position?

The expected working hours are 40 hours per week.

What is the salary range for this position?

The pay range for this position is $28.25 - $42.50 USD.

What type of experience is required for the HR Operations Analyst II position?

A minimum of 3 years of relevant experience is required.

Is an undergraduate degree required for this position?

Yes, an undergraduate degree is required.

What skills are emphasized for this role?

The role emphasizes excellent analytical, problem-solving, and time management skills, as well as strong attention to detail and communication abilities.

Will there be training provided for this role?

Yes, training and onboarding sessions will be provided to ensure success in the new role.

Does the position require travel?

Occasional domestic travel may be required, but international travel is not required.

What kind of development opportunities are available in this role?

The position offers growth opportunities and skill development, including access to training programs and mentoring.

Are there any physical requirements for this job?

Yes, there are physical requirements which include performing sedentary work continuously and occasional lifting and walking.

How does TD Bank ensure a diverse and equitable work environment?

TD Bank promotes a fair, positive, and equitable environment that supports a diverse workforce.

Will I have to deal with external partners in this role?

Yes, this role may involve managing relationships with internal and external partners.

Are there any accommodations available for applicants with disabilities?

Yes, applicants with disabilities can request accommodations through the TD Bank US Workplace Accommodations Program.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen