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HR Service Delivery Associate

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Accenture

Sep 24, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Consulting
    People, HR & Administration
  • Madrid

Requirements

  • Manage employee queries and requests through Snow as level 2 of HR Connect support based on the complexity of the query which require checking in payroll system, as well as processing certain type of transactions (certificates, flexibility programs, etc…)
  • Management and recording of transactions in Workday, SAP Payroll for all process along Employee life cycle (Hiring, LOA, Certificates, Flexibility, Remote Work, Special conditions, hour reduction, voluntary exits, etc…)
  • Management of the employee situation with official organisms (Social Security System, Employment office, official certificates)
  • Generate and validate the documentation across the transactions to be signed digitally by the employee.
  • Reception, targeting, following and digitization of employee files and archive.
  • Education:
  • Labor Relations, Labor Legislation, Psychology, Administration and Management.
  • Functional Skills:
  • Employee Processes Design
  • Employee and Labor Relations
  • Local Regulatory Compliance
  • Employee Case Management
  • Payroll Processing background
  • Collective Agreement interpretation
  • Change Management
  • Avanced English
  • Technical Skills:
  • Microsoft Office (excel, power point, word, Teams etc…), Sharepoint
  • Workday, SAP or other ERP background
  • Soft Skills:
  • Organization, learning capacity, flexibility, assertiveness, quality oriented and methodical.
  • Client oriented
  • Demonstrated teamwork and collaboration in a professional setting.
  • Demonstrated communication: honest, assertive, and transparent conversations and domain within the application and explanation of the policies.

Responsibilities

  • Manage processes for Employee and Labor Relations area through the life cycle activities.
  • Collaborate with Employee Relations team from administrative perspective and execute the transactions behind the Employee relation procedures.
  • Manage employee queries and requests through Snow as level 2 of HR Connect support based on the complexity of the query which require checking in payroll system, as well as processing certain type of transactions (certificates, flexibility programs, etc…).
  • Management and recording of transactions in Workday, SAP Payroll for all process along Employee life cycle (Hiring, LOA, Certificates, Flexibility, Remote Work, Special conditions, hour reduction, voluntary exits, etc…).
  • Management of the employee situation with official organisms (Social Security System, Employment office, official certificates).
  • Generate and validate the documentation across the transactions to be signed digitally by the employee.
  • Reception, targeting, following and digitization of employee files and archive.

FAQs

What are the main responsibilities of the HR Service Delivery Associate?

The HR Service Delivery Associate is responsible for managing employee queries, handling transactions throughout the employee life cycle, collaborating with the Employee Relations team, managing employee situations with official organizations, generating documentation for signatures, and maintaining employee files and archives.

What qualifications are required for this position?

Candidates should have an education in Labor Relations, Labor Legislation, Psychology, Administration, or Management.

What functional skills are important for this role?

Important functional skills include Employee Processes Design, Employee and Labor Relations, Local Regulatory Compliance, Employee Case Management, Payroll Processing background, Collective Agreement interpretation, Change Management, and advanced proficiency in English.

What technical skills should I have to apply for this position?

Applicants should be proficient in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.) and have experience with Workday, SAP, or other ERP systems.

Are soft skills important for the HR Service Delivery Associate role?

Yes, essential soft skills include organization, learning capacity, flexibility, assertiveness, quality orientation, client orientation, teamwork, collaboration, and effective communication.

What type of employee transactions will I be managing?

You will be managing transactions related to hiring, leave of absence (LOA), certificates, flexibility programs, remote work, special conditions, hour reduction, and voluntary exits.

How do I respond to employee queries?

You will manage employee queries through the Snow system as a level 2 HR Connect support, particularly for queries that require deeper investigation in the payroll system.

Is knowledge of local regulatory compliance necessary for this job?

Yes, familiarity with local regulatory compliance is essential for managing employee and labor relations effectively.

What is the work environment like for this role?

The role involves collaboration with the Employee Relations team and requires a methodical approach to manage various employee processes and documentation.

Are there opportunities for teamwork in this position?

Yes, demonstrated teamwork and collaboration in a professional setting is emphasized and valued in this role.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.