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Human Resources Manager - Resort Operations

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Marriott International

Jan 15, 2025

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Orlando
  • Quick Apply

AI generated summary

  • You need a high school diploma or 2-year degree, 1-3 years in HR/management, project management, data skills, Microsoft Office proficiency, strong communication, and problem-solving abilities.
  • You will manage HR data, support onboarding, conduct training, maintain employee communication, assist with compliance, and address staffing needs while ensuring accurate documentation and audits.

Requirements

  • High school diploma or GED; 3 years of experience in the human resources, management operations, or related professional area. Masters-level qualification in these areas an advantage.
  • OR
  • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; at least 1 year of experience in the human resources, management operations, or related professional area.
  • Proven experience managing small- to medium-sized projects from initial concept to implementation required; a minimum of one year preferred.
  • Experience sourcing and using data to build PowerPoint Presentations and Excel Analysis and reporting required.
  • Experience managing electronic record-keeping or archiving systems on SharePoint an advantage.
  • Is a team player but with the ability to perform independently under limited supervision.
  • Proactive, results-oriented and service-oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
  • Minimum of an intermediate level of proficiency in the Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint skills) required. Access, Planner, Forms an advantage.
  • Data entry skills required.
  • Outstanding verbal and written communication skills with ability to effectively address all levels of the organization.
  • Proven ability to write business-level communications.
  • Able to maintain a detail-oriented approach to work.
  • Able to work in a deadline-driven environment to meet objectives of assignments.
  • Develops and maintains effective relationships with a broad group of stakeholders.
  • Keen problem-solving skills; analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
  • Basic mediation skills to facilitate conflict resolution an advantage.
  • Proven ability to maintain a positive attitude at all times.
  • Ability to manage multiple deadlines and/or projects simultaneously, while delivering high-quality deliverables to multiple customers and competing priorities.
  • Ability to be culturally sensitive and to collaborate effectively with Human Resources colleagues from different countries and cultures.
  • Displays the necessary integrity/discretion for dealing with sensitive payroll data.
  • Outstanding verbal and written communication skills to effectively address all levels of the organization.

Responsibilities

  • Liaise with the HR Coordinator to distribute HR Service Awards.
  • Conducts training, when appropriate.
  • Ensures attendance by all new hires in the company’s onboarding programs.
  • Assists in maintaining effective employee communication channels (e.g., develops communications and assists with regularly scheduled meetings).
  • Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation. Escalates to AVP as appropriate.
  • Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
  • Ensures employee issues are referred to the Department Manager for resolution or escalated to the appropriate HRBP.
  • Partners with Loss Prevention to conduct associate accident investigations, as required.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Performs quantitative and qualitative analysis for HR-related projects.
  • Manages/oversees small projects, business processes or parts of larger ones in support of US/USVI HR Operations Team, as assigned.
  • Oversee support projects and reporting for the VP, HR Operations, Vacation Ownership.
  • Support with US/USVI HR Operations team initiatives as assigned.
  • Validate the accuracy of HR data, facilitating both proactive and reactive data clean-up exercises.
  • Performs data entry procedures in the following areas and under the direction of the manager: data management, associate and manager self-service, and response to associate questions related to data.
  • Supports with on-going reporting requirements and the preparation of material for presentations.
  • Performs and facilitates data corrections and assists with coordination and follow-up with ASC/COE.
  • Ensures that data is entered, updated and maintained correctly and accurately within the system.
  • Performs audits to ensure data is accurate and facilitates appropriate data corrections.
  • Point of contact for Talent Acquisition COE and back up On Boarding Coordinator in the absence of HR Coordinator/Partner.
  • Provide Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.
  • Provide subject matter expertise to hiring managers on selection procedures.
  • Assists with the candidate identification and selection process as required.
  • Performs quality control on candidate identification/selection.
  • Supports the HR team with timely responses to unemployment claims; reviews provider requests for accuracy and liaise with the Associate Relations team on reallocations and/or queries are required.
  • Assist in preparing documentation for hearings, as necessary.
  • Prepare and consult with site management representatives for attendance at hearings and attend as necessary.
  • Ensures associate files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
  • Ensures compliance with procedure for accessing, reviewing, and auditing associates’ files and ensure compliance with the Privacy Act.
  • Partner with the ASC Leave Administration team to ensure medical records are maintained in a separate, secure and confidential medical file.
  • Audit the I-9 Verification, filing and audit processes, and the issuance of MVW onboarding documentation.
  • Audit areas to ensure HR related compliance posters are current and visible.

FAQs

What is the main focus of the Human Resources Manager in Resort Operations?

The main focus is to support HR operations, including recruitment, total compensation, training and development, and ensuring compliance with applicable laws and regulations.

What qualifications are required for this position?

Candidates should have a high school diploma or GED with 3 years of relevant experience, or a 2-year degree in Human Resources or a related field with 1 year of experience.

Is project management experience necessary for this role?

Yes, proven experience managing small- to medium-sized projects from initial concept to implementation is required.

What skills are important for the Human Resources Manager position?

Important skills include proficiency in Microsoft Office Suite, strong verbal and written communication abilities, attention to detail, problem-solving skills, and the ability to manage multiple deadlines.

Will the Human Resources Manager conduct training sessions?

Yes, the role involves conducting training when appropriate.

How does this position ensure compliance with legal practices?

The Human Resources Manager ensures associate files contain all required paperwork, audits I-9 verification processes, and guarantees compliance with privacy regulations.

Is experience with SharePoint beneficial for this role?

Yes, experience managing electronic record-keeping or archiving systems on SharePoint is considered an advantage.

What kind of communication skills are required for this position?

Outstanding verbal and written communication skills are necessary to effectively address all levels of the organization.

How do you handle employee issues or concerns?

The Human Resources Manager utilizes an "open door" policy to acknowledge and address employee problems or concerns in a timely manner.

Is there an emphasis on working in a diverse environment?

Yes, the position requires the ability to be culturally sensitive and to collaborate effectively with HR colleagues from different countries and cultures.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.