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Human Resources Shared Services Coordinator- Bilingual Spanish

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Generac Power Systems

Jan 22

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Waukesha
  • Quick Apply

AI generated summary

  • You need an Associate's degree, 6 months HR experience, skills in MS Office and HRIS, data management abilities, bilingual in Spanish, and strong communication and teamwork skills.
  • You will provide HR customer service, manage documentation, handle inquiries, perform data entry, administer programs, and monitor workflow to meet performance goals.

Requirements

  • Associates Degree or equivalent experience
  • 6 months of Human Resources Experience
  • Working proficiency in Microsoft Outlook/Word/Excel/PowerPoint and HRIS System
  • Ability to collect, organize, analyze, and report data in an accurate, timely and meaningful manner. Ability to work with sensitive data and maintain strict confidentiality.
  • Strong organizational and prioritization skills including the ability to adapt and evolve as situations arise.
  • Technical aptitude and experience with data entry
  • Professional demeanor, including the ability to demonstrate courtesy, empathy, and tact.
  • Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience
  • Ability to collaboratively work with a team
  • Self-directed, with solid time management skills in terms of completing workload and approaching competing priorities
  • Associates Degree in Business or Human Resources
  • 2 years experience administering HR Data in HRIS
  • 1 year customer facing experience
  • Proficient in Spanish

Responsibilities

  • Delivers positive, prompt, and effective HR customer service to internal customers as the first point-of-contact through telephone, email and tickets, regarding questions related to HR programs, policies, and systems. Assist employees with navigation through these systems with step-by-step guidance to complete tasks.
  • Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability. Leverage these items daily to provide consistent administration of processes and responses to our customers.
  • Promptly triage or seek guidance from escalation groups as needed for complex questions, abiding by SLAs.
  • Ensure that for each inquiry, accurate and concise information is captured in the ticketing system to allow for an audit trail and production of accurate management information.
  • Provide HR data entry, audit, and transactional support with high quality and data accuracy.
  • Administer and act as process owner for a variety of HR programs, such tuition reimbursement, new hire gifts, and service awards.
  • Monitor and evaluate HR transaction work flow and volume in order to meet performance goals.

FAQs

What is the job title for this position?

The job title is Human Resources Shared Services Coordinator- Bilingual Spanish.

What type of company is Generac?

Generac is a leading energy technology company committed to powering a smarter world.

What are the main responsibilities of the Human Resources Shared Services Coordinator?

The main responsibilities include providing HR customer service via call center, developing process documentation, triaging complex questions, maintaining accurate records in the ticketing system, providing data entry and transactional support, and administering various HR programs.

What education is required for this position?

An Associate's Degree or equivalent experience is required.

How many months of human resources experience are needed for this role?

A minimum of 6 months of Human Resources experience is required.

Is bilingual proficiency required for the position?

Yes, strong verbal and written communication skills in both English and Spanish are required.

What are the preferred qualifications for candidates?

Preferred qualifications include an Associate's Degree in Business or Human Resources, 2 years of experience administering HR data in an HRIS, and 1 year of customer-facing experience.

What technical skills are required?

Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and HRIS systems is required.

Are there any physical demands associated with the job?

Yes, the job requires regular talking, hearing, and manipulating objects or controls. The employee may occasionally lift up to 25 - 50 pounds.

Is travel required for this position?

Occasional travel may be required.

Does Generac provide equal employment opportunities?

Yes, Generac is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected characteristic.

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Generac Power Systems

Energy
Industry
5001-10,000
Employees
1955
Founded Year

Mission & Purpose

Generac is a leading energy technology company committed to powering a smarter world. Our purpose is to lead the evolution to a more resilient, efficient, and sustainable world through our backup and prime power systems. As a company, we are committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Founded in 1959, Generac introduced the first affordable backup generator and later created the category of automatic home standby generators. Generac’s people contribute to the company’s growth and success by living our corporate values everyday - integrity, innovation, agility, teamwork, and excellence. We foster a culture that supports diversity, equity, inclusivity, and good corporate citizenship, globally. If you're interested in powering your future with Generac, visit www.generac.com/about-us/careers to find a position that fits your career goals and celebrated talents.