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Imaging Receptionist

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Milton Keynes University Hospital NHS Foundation Trust

Nov 21

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Milton Keynes

AI generated summary

  • You need strong admin skills, a professional demeanor, ability to handle patient queries, and proficiency in CRIS for appointment bookings and administrative tasks in imaging reception.
  • You will manage reception duties, greet patients, handle inquiries, book appointments, and support administrative tasks within the imaging service, covering for colleagues as needed.

Requirements

  • To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
  • Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
  • As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
  • To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
  • When trained the post involves booking of both new and follow up x-ray appointments.
  • To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (i.e., X-ray, CT, MRI, ultrasound, etc), patient surveys (i.e., family friendly tracker (FFT)), training, filing, handling e-mails/ post, photocopying, printing identification labels, scanning onto CRIS hard copy imaging referral documentation, etc.
  • The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.

Responsibilities

  • To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
  • Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
  • As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
  • To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
  • When trained the post involves booking of both new and follow up x-ray appointments.
  • To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (i.e., X-ray, CT, MRI, ultrasound, etc), patient surveys (i.e., family friendly tracker (FFT)), training, filing, handling e-mails/ post, photocopying, printing identification labels, scanning onto CRIS hard copy imaging referral documentation, etc.
  • The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.

FAQs

What is the job title for this position?

The job title is Imaging Receptionist.

What department is this position in?

This position is in the Imaging department.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week, with flexible working options available.

Is there a probationary period for this position?

Yes, there is an initial probationary period of six months, which may be extendable up to a period of 12 months.

Will a DBS check be required for new employees?

Yes, a DBS check may be required for new employees.

What kind of tasks will the Imaging Receptionist be responsible for?

The Imaging Receptionist will be responsible for receiving and booking in patients, registering new patients onto the hospital CRS system, printing identification labels, scanning request cards, and handling various administrative functions.

Will I need experience in customer service for this role?

Yes, a combination of customer service and general administration experience is beneficial for this role.

Who will the Imaging Receptionist interact with in the role?

The Imaging Receptionist will liaise with patients, members of the general public, and staff at all levels.

Is this position open to applicants from underrepresented groups?

Yes, MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in the community.

When is the interview date for this position?

The interview date for this position is on 17/12/2025.

Are there opportunities for training within the role?

Yes, training will be provided for specific tasks, including booking new and follow-up x-ray appointments.

Who should I contact for more information about the position?

For further details or informal visits, you can contact Rebecca Moore, Patient Pathway Coordinator, at rebecca.moore@mkuh.nhs.uk.

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Milton Keynes University Hospital NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
1984
Founded Year

Mission & Purpose

Milton Keynes University Hospital NHS Foundation Trust provides a broad range of general medical and surgical services for more than 400,000 people every year. Our mission: "Milton Keynes is a hospital committed to learning, to honesty, and to the best possible care and experience for every patient, every time."​ About us: Milton Keynes Hospital occupies a 60-hectare site to the south of the city centre. We are a medium sized district general hospital, serving Milton Keynes and surrounding areas. The hospital has approximately 400 inpatient beds, and provides a broad range of general medical and surgical services. We have a busy A&E Department that manages all medical, surgical and child health emergency admissions. As our local population grows, we continue to develop our facilities. In addition to providing general acute services, Milton Keynes Hospital increasingly provides more specialist services, including cancer care, cardiology and oral surgery. We have responsibility for treating premature babies born locally. Some of the babies we treat are born as early as 24 weeks old (16 weeks early), and weigh as little as 500 grams.