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Inside Sales Associate

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UPS

Today

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should be outgoing, persuasive, and self-motivated with strong communication skills, able to handle rejection, multitask, and have sales experience, ideally with Salesforce and Microsoft Office.
  • You will make outbound calls to potential clients, qualify leads, maintain databases, present solutions, answer questions, track sales metrics, and collaborate with the sales team to close deals.

Requirements

  • Comfortable making cold calls and talking to new people all day
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Persuasive and goal-oriented
  • Possesses an energetic, outgoing, and friendly demeanor
  • Eager to expand company with new sales, clients, and territories
  • Self-motivated and self-directed
  • Able to multitask, prioritize, and manage time efficiently
  • High school degree or equivalent
  • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client
  • Ability to work independently or as an active member of a team
  • Previous experience in outbound call center, inside sales experience, or related sales experience preferable
  • Strong computer skills, including Microsoft Office Suite and Salesforce experience preferred

Responsibilities

  • Cold calling; making multiple outbound calls to potential clients
  • Understanding client needs and offering solutions and support
  • Researching potential leads from business directories, web searches, or digital resources
  • Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
  • Creating and maintaining a list/database of prospect clients
  • Presenting and delivering information to potential clients
  • Answering potential client questions and follow-up call questions
  • Working with sales team when closing sale
  • Tracking weekly, monthly, and quarterly performance and sales metrics
  • Building pipelines with channel partners and team members to close sales
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Closing sales and working with client through closing process

FAQs

What is the primary responsibility of the Inside Sales Associate?

The primary responsibility of the Inside Sales Associate is customer acquisition, which involves cold calling potential and existing clients, providing information about services offered, and consulting through the sales process.

What qualifications are required for this position?

The qualifications required for the position include excellent verbal and written communication skills, an energetic and outgoing demeanor, self-motivation, the ability to multitask, and preferably previous experience in outbound call center or inside sales.

Is there a specific educational requirement for this role?

Yes, a high school degree or equivalent is required for the Inside Sales Associate position.

What tools or software should I be familiar with for this role?

Strong computer skills are necessary, particularly proficiency in Microsoft Office Suite. Experience with Salesforce or other CRM systems is preferred.

What type of work environment can I expect?

The Inside Sales Associate will work in a dynamic and energetic environment focused on sales and customer interaction. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How does the company measure performance for this position?

Performance for the Inside Sales Associate is tracked through weekly, monthly, and quarterly sales metrics and performance tracking.

Is cold calling a significant part of this job?

Yes, cold calling is a significant part of the Inside Sales Associate's duties, as it involves making multiple outbound calls to potential clients.

What is the company culture like?

The company culture at Marken, UPS Healthcare Precision Logistics promotes innovation, collaboration, and personal development within a rewarding and supportive environment.

Will I be working independently or as part of a team?

The role offers the opportunity to work both independently and as an active member of a team, particularly when closing sales and building pipeline relationships.

Can I expect to receive training for this role?

While the job description does not explicitly mention training, it is common for companies to provide onboarding and ongoing training to help you succeed in your role as an Inside Sales Associate.

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UPS

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.