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Inside Sales Representative

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Wolters Kluwer

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Kingston upon Hull
  • Quick Apply

AI generated summary

  • You must excel in customer service, sales techniques, and communication. Proficient in CRM tools and sales tech, with strong organizational skills, data analysis, and detailed product knowledge.
  • You will handle inbound/outbound sales calls, maintain customer records, qualify leads, record prospecting activities, address inquiries, coordinate logistics for orders, and support team projects.

Requirements

  • Advanced Customer Service Orientation: Deeper understanding of customer needs.
  • Effective Sales Techniques: Enhanced sales tactics and strategies across a multi channel approach.
  • Advanced Communication Skills: More nuanced and effective communication.
  • Proficient CRM Software Use: Greater comfort with CRM tools.
  • Enhanced Organization: More effective task and time management.
  • Proficient in the use of Sales Enablement Technologies.
  • Data Analysis: Basic ability to interpret sales data.
  • Detailed Product Knowledge: In-depth understanding of products/services.

Responsibilities

  • Handle complex inbound and outbound sales calls.
  • Maintain and update customer records with a higher degree of accuracy.
  • Qualify and prioritize sales leads based on potential value.
  • Record detailed sales prospecting activities.
  • Respond to and accurately qualify marketing qualified leads.
  • Address intermediate customer inquiries about products and services.
  • Assist in coordinating logistics for large orders.
  • Support team in managing larger sales projects.
  • Provide feedback to sales management on customer trends.

FAQs

What is the role of an Inside Sales Representative at Wolters Kluwer?

The Inside Sales Representative engages in sales activities, identifies and qualifies leads, assists with customer interactions, and supports overall sales strategy by managing records and documenting sales activities.

What are the primary responsibilities of this position?

Responsibilities include handling complex sales calls, maintaining customer records, qualifying sales leads, recording sales activities, responding to inquiries, coordinating logistics for orders, and providing feedback on customer trends.

What key skills are required for this role?

Key skills include advanced customer service orientation, effective sales techniques, advanced communication skills, proficiency in CRM software, enhanced organization, use of sales enablement technologies, basic data analysis, and detailed product knowledge.

Is prior experience in sales required for this position?

While the job description does not explicitly state a requirement for prior experience, a deeper understanding of sales activities and customer interactions is essential.

What kind of customer inquiries will I be expected to address?

You will address intermediate customer inquiries about products and services offered by Wolters Kluwer.

How will I support the sales team?

You will support the sales team by managing larger sales projects and assisting with logistical coordination for large orders.

What is the work environment for this role?

The position is hybrid, which means there is a combination of remote work and onsite requirements.

Will I receive training for tools and technologies used in this role?

While the job description does not specify training, proficiency in CRM software and sales enablement technologies is expected, suggesting that some level of onboarding or training may be provided.

How does Wolters Kluwer value diversity in hiring?

Wolters Kluwer is committed to diversity and inclusion, ensuring that all qualified applicants receive consideration for employment without regard to protected statuses, in accordance with local regulations.

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Wolters Kluwer

When you have to be right

Technology
Industry
10,001+
Employees

Mission & Purpose

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.