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Installations Partner (Region 14 - South East - Gillingham to Eastbourne)

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B&Q

26d ago

  • Job
    Full-time
    Senior Level
  • Southampton

AI generated summary

  • You must have industry knowledge, dispute resolution skills, problem-solving ability, communication skills, financial acumen, coaching experience, analytical skills, attention to detail, and Microsoft Office proficiency.
  • You will implement installation plans, partner with managers, resolve customer issues, train teams, build installer relationships, and ensure compliance with processes to improve performance.

Requirements

  • Required Skills & Experience:
  • * In depth knowledge of the installation industry
  • * Dispute resolution processes awareness
  • * Experience of dealing with customer issues and complaints.
  • * Ability to identify and solve problems.
  • * Excellent communication skills.
  • * Financial and business acumen.
  • * Leading change.
  • * Coaching and developing colleagues (remote/in person)
  • * Excellent analytical skills.
  • * Good level of skill in Microsoft Office /Teams/ SharePoint.
  • * Organised and efficient.
  • * Takes Responsibility.
  • * Excellent level of engagement and influencing skills.
  • * Excellent level of attention to detail.

Responsibilities

  • Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
  • Form strong relationships/partnerships within your regional teams.
  • Have a regular discussion with Regional Managers and Unit Managers using data and insights to help identify trends in the installation performance and respond to regional opportunities.
  • Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
  • Work with our installations support team to effectively resolve all installation warranty claims.
  • Review and ensure correct processes in place consistently in stores.
  • Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
  • Support stores with data lead insight for the sourcing, recruitment, development, and engagement of quality installers.
  • Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
  • Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
  • Work closely with regions to ensure installer capacity meets future demand and business targets.
  • Develop the technical knowledge and capabilities of the store and installations support team.
  • Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.

FAQs

What is the salary range for the Installations Partner position?

The salary range for the Installations Partner position is between £40,000 and £50,000.

Is this position permanent?

Yes, this is a permanent position.

What type of work arrangement is offered for this role?

The role is field-based, primarily covering the South East region.

Will I need to travel for this job?

Yes, a full driving license is required as the role entails being mobile across the South East region of our store estate.

What benefits are included with this position?

Benefits include a competitive salary, pension, private medical insurance, ShareSave options, 6.6 weeks of holiday, payroll giving, and an Employee Assistance Programme.

What responsibilities will I have as an Installations Partner?

Responsibilities include partnering with Regional Managers, supporting store leadership teams, resolving customer issues, and building installer relationships.

What skills are required for this role?

Required skills include in-depth knowledge of the installation industry, dispute resolution awareness, strong communication skills, and excellent analytical skills among others.

Does the company promote diversity and inclusion?

Yes, the company is committed to making B&Q more diverse and representative of the communities served and strives to create an inclusive environment.

How can I request adjustments during the recruitment process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

Will training be provided for this role?

Yes, the role involves delivering training and dedicated coaching to build confidence and knowledge within stores.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors