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Insurance Careers with Aviva Claims in Cork

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Aviva

Jan 10, 2025

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Cork
  • Quick Apply

AI generated summary

  • You should be a recent college graduate or have completed a third-level course, possess a leaving cert, and have customer service experience from hospitality, retail, or an office setting.
  • You will engage with customers to resolve claims, analyze information per policies, support claims administration, communicate professionally, and contribute to team improvements and training.

Requirements

  • Be recently finished college or a recent third level course.
  • Have your leaving cert and some customer service experience.
  • Have busy hospitality experience, retail experience or experience working in an office or corporate environment.

Responsibilities

  • Be part of a team that recognises the strength that comes from working as one team, collaborating and winning together.
  • Maintain fit and proper status as required for the role.
  • Contribute to the overall success of the Claims Team in providing excellent customer service.
  • Engage with customers to understand and resolve their claims effectively.
  • Analyze information and assess claims in accordance with company policies and procedures.
  • Communicate clearly and professionally with customers, colleagues, and stakeholders.
  • Assist in the administration of claims processes to ensure timely resolution.
  • Support continuous improvement initiatives within the Claims Team.
  • Participate in training and development programs to enhance skills and knowledge.
  • Adhere to regulatory requirements and company standards in all activities.

FAQs

Are these positions permanent or contract?

Permanent positions (not contracts) are available.

What qualifications are required to apply for the Claims-advisor role?

You may have recently finished college or a third-level course, possess a leaving cert, or have customer service experience. Experience in busy hospitality, retail, or corporate environments is also valued.

What is the location of the job?

The job is located at our offices in Cork Airport Business Park.

What kind of benefits does Aviva offer to its employees?

Aviva offers an amazing benefits package that includes a minimum of 25 days of holidays, financial support for insurance qualifications, a generous pension scheme, annual performance-related bonuses, and various flexible benefits.

Is there an opportunity for salary progression?

Yes, there is an accelerated pay progression scheme based on performance, with the potential to achieve an average of a 30% increase in salary within the first two years.

What kind of training and certification support is provided?

Aviva provides full financial support to pursue your insurance qualifications, such as APA and/or CIP Qualifications.

Does Aviva promote family-friendly policies?

Yes, Aviva offers fully paid paternity and maternity leave as well as family leave.

What diversity and inclusion initiatives does Aviva have?

Aviva has diversity and inclusion policies that create an environment where everyone feels welcome, regardless of various characteristics such as age, gender, race, sexual orientation, and more.

What is the fitness and probity requirement for the role?

This is a regulated role subject to enhanced pre-employment screening procedures, with an ongoing requirement to maintain fit and proper status.

How can I apply for this position?

Although we prefer all applications to be submitted online, you can contact Megan Crabbe at Megan.Crabbe@aviva.com if you require an alternative method of applying.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.