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Intake & Business Prioritization

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CVS Health

Feb 19, 2025

Applications are closed

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Phoenix

Requirements

  • Has exhibited strong communication skills, coordinating across multiple key stakeholders
  • Has ability to understand technical ideas and relay key points in business language, focused on impact, outcome and value delivered
  • Experience and comfortable working in highly matrixed teams, stakeholders at various levels
  • Quick Base knowledge is required
  • Bachelor's degree or equivalent work experience (Highschool + 4 years of relevant work experience.)

Responsibilities

  • Manage the G&A Technology Program Intake Process to meet business objectives (50%)
  • Establish and maintain process flow and tracking mechanism for new technology ideas for consideration.
  • Develop training and documentation for the intake process, updating and communicating as process changes.
  • Prepare holistic reporting of all initiatives in intake for disposition, backlog items, initiatives in flight, and delivered.
  • Ensure process is followed for completeness, including a Cost Benefit Analysis (CBA) when required, partnering with the Director of Workforce Planning & Investments.
  • Prepare agenda, reporting, and facilitate regular intake call with G&A Senior Leadership and key stakeholders to disposition ideas, and follow up with actions, and communicate key decisions made.
  • Facilitate follow up conversations to conduct Initiative process with IT to review process flows, initial assumptions, and potential solution.
  • Facilitate Cost Benefit Analysis calls as required to understand cost and benefit assumptions, and benefit calculations.
  • Ensure intake items approved are entered in Rally by the MHK PM, for backlog refinement to be prioritized within in existing PI or upcoming PI.
  • Drive ongoing holistic Business Prioritization and tracking end to end to manage initiatives across G&A lines of business within approved capital, capacity and tradeoffs considerations (e.g., compliance, benefits, etc.), including both technology and business initiatives (40%)
  • Partner with the Director of Workforce Planning & Investments to develop and maintain the framework and process to prioritize initiatives at intake and in advance of PI Planning.
  • Partner with the Director of Workforce Planning & Investments and Director of Strategy & Performance Management to refine the template and process for quarterly updates.
  • Establish and drive quarterly process with Value Stream leads to review and update compendium of Value Stream Maps and Business Charters.
  • Prepare agenda, reporting, and facilitate quarterly business prioritization call with G&A Senior Leadership and key stakeholders to review the roadmap, backlog, re-prioritize strategic initiatives, and follow up with actions, and communicate key decisions made.
  • Ensure Value Stream Leads are prepared to report out on initiative and benefit delivery with G&A Senior Leadership and key stakeholders.
  • Manage the initiatives source of truth end to end from idea, intake, backlog, inflight, and delivered, working closely with the Director of Workforce Planning & Investments to capture planned and actual benefits monthly.
  • Drive follow up with actions, and communicate key decisions made.
  • Support Director of Strategy & Performance Management on PI Planning materials to communicate priorities.
  • Project management of annual capital planning process (10%)
  • Facilitate ideation and charter creation.
  • Set and communicate the timeline for planning, including follow ups.
  • Partner with IT to confirm capacity to execute against ideas.
  • Ensure checklist is complete of all items required to business to make funding decisions.

FAQs

What is the main responsibility of the Intake & Business Prioritization role?

The main responsibility is to establish and maintain a centralized intake and holistic business prioritization process for the Grievance & Appeals (G&A) Technology Program, including tracking initiatives from ideation to delivery.

Who does the Intake & Business Prioritization role report to?

This role reports to the Lead Director of Workforce Planning & Investments.

What percentage of the role is dedicated to managing the G&A Technology Program Intake Process?

50% of the role is dedicated to managing the G&A Technology Program Intake Process.

What kind of skills are required for this position?

Strong organization, coordination, and communication skills are required, along with the ability to work effectively in a highly matrixed environment.

Is experience with Quick Base necessary for this role?

Yes, knowledge of Quick Base is required for this position.

What educational qualifications are needed for this role?

A Bachelor's degree or equivalent work experience is required, which can include a high school diploma plus four years of relevant work experience.

What does the company offer in terms of employee benefits?

The company offers a full range of medical, dental, and vision benefits, along with a 401(k) retirement savings plan, an Employee Stock Purchase Plan, life insurance, disability benefits, and various well-being programs, among other benefits.

What is the typical pay range for this role?

The typical pay range for this role is between $46,988.00 and $112,200.00 annually.

How many hours per week is this position?

This is a full-time position, anticipating 40 hours per week.

What key activities are involved in driving ongoing business prioritization for the G&A lines of business?

Key activities include partnering with leadership to develop prioritization frameworks, facilitating quarterly business prioritization calls, and managing the initiatives' source of truth throughout their lifecycle.

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.