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Internal Sales / Customer Service Representative I

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SLB

27d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Aberdeen

AI generated summary

  • You should have experience in sales or customer service, strong organizational and communication skills, attention to detail, Excel proficiency, a team-oriented attitude, and ERP knowledge.
  • You will process orders, manage customer inquiries, handle returns, coordinate stock, attend meetings, ensure safety compliance, and perform general administrative tasks as directed.

Requirements

  • Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given
  • Strong organisational skills with the ability to manage multiple tasks and priorities
  • Excellent communication and customer service skills
  • Strong attention to detail and problem-solving ability
  • Experience in Excel, Word and other Office 365 software
  • Positive, team-focused attitude with willingness to assist others when required
  • ERP (SAP)

Responsibilities

  • Process customer purchase orders accurately and efficiently
  • Work closely with Supply Chain/Planners/Sales Team
  • Manage Customer Orders through its lifecycle from input to invoicing
  • Customer Returns / Credits / Debits
  • Investigate and resolve invoice queries
  • Coordination of customer owned stock tanks
  • Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
  • Providing any documents requested by the customer
  • Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
  • Ensuring All Company Safety & Quality Procedures are followed
  • General Administrative Duties such as filing, maintaining Customer Summary Sheets
  • Any other duties as designated by Customer Services Supervisor

FAQs

What is the location of the Internal Sales / Customer Service Representative I position?

The position is based in Aberdeen and is a full-time, office-based role.

Will my employment begin with ChampionX or SLB?

Your employment will initially begin with ChampionX and will transition to SLB as part of the planned integration.

What are the primary responsibilities of the Internal Sales / Customer Service Representative I?

Key responsibilities include processing customer purchase orders, managing customer orders throughout their lifecycle, coordinating with various teams, resolving invoice queries, and performing general administrative duties.

Is prior experience necessary for this position?

Previous experience in internal sales, customer service, operations, logistics, or order processing is preferred, but full training will be given.

What skills are desired for this role?

Desired skills include strong organizational abilities, excellent communication and customer service skills, attention to detail, problem-solving capability, and proficiency in Excel, Word, and other Office 365 software.

Are there opportunities for growth within the company?

Yes, ChampionX is committed to providing opportunities for advancement based on individual qualifications and job performance as part of their diverse and inclusive work environment.

What benefits does the company offer?

Benefits include health, vision, and dental insurance for you and your dependents, international opportunities, and various learning opportunities.

How does the company promote diversity and inclusion?

The company is dedicated to creating a workplace where every employee can grow and achieve their best, focusing on fair treatment and equal opportunities regardless of various characteristics.

Are there any requirements related to safety for this position?

Yes, participation in company HSE initiatives is required, including attending monthly safety meetings and managing a personal safety plan.

How can I request reasonable accommodation during the hiring process?

You can request assistance for reasonable accommodation by contacting accommodationhotline@slb.com. Only inquiries concerning requests for reasonable accommodation will be responded to.

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SLB

We are a global technology company, driving energy innovation for a balanced planet.

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Mission & Purpose

We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.