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IT Administrator

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Pell Frischmann

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Wakefield

AI generated summary

  • You should have an IT-related degree or equivalent, certifications, 1st/2nd line support experience, Windows 11 skills, server admin knowledge, network troubleshooting, and excellent communication skills.
  • You will provide 2nd line IT support, manage requests, prepare new setups, maintain relationships, oversee IT inventory, and update the Knowledgebase for improved user assistance.

Requirements

  • Relevant degree relating to IT support or time served equivalent.
  • Any IT certifications
  • Credible IT support experience at 1st and/or 2nd
  • Windows 11
  • Excellent interpersonal and communication skills.
  • Windows Server Administration (Active Directory, Exchange, Intune)
  • Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP
  • Excellent Troubleshooting skills in both Hardware and Software issues
  • Troubleshooting VPN issues
  • HP Laptop Troubleshooting

Responsibilities

  • User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows.
  • IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided.
  • Onboarding Management: Prepare new computer setups and create accounts for incoming staff members.
  • Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.
  • IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software.
  • Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase.

FAQs

What is the primary responsibility of the IT Administrator at Pell Frischmann?

The primary responsibility of the IT Administrator is to provide 2nd line desktop support to over 600 users, assisting with computer-related issues and ensuring exceptional customer service.

What qualifications are required for this role?

A relevant degree relating to IT support or equivalent experience is essential. Any IT certifications are preferred.

What type of experience is necessary for applicants?

Applicants should have credible IT support experience at 1st and/or 2nd line levels.

What operating system will I primarily work with in this role?

You will primarily work with Windows 11, along with Windows Server Administration.

What technical skills are required for the IT Administrator position?

Required skills include excellent troubleshooting skills for both hardware and software issues, network troubleshooting skills (LAN, WAN, Wi-Fi), and experience with Active Directory, Exchange, and Intune.

How does Pell Frischmann support employee development?

Pell Frischmann is committed to providing ongoing personal and professional development opportunities, allowing you to reach your full potential as your career progresses.

Are there any benefits provided alongside the salary?

Yes, Pell Frischmann offers a competitive salary and a range of excellent benefits, which can be found through their provided link.

Is Pell Frischmann an inclusive employer?

Yes, Pell Frischmann is committed to equal opportunities for all and welcomes applications from diverse backgrounds, including participation in the government's Disability Confident Scheme.

What is the work environment like at Pell Frischmann?

Pell Frischmann provides a collaborative and supportive working environment that allows for flexibility and impact within the business and communities.

Will there be any form related to diversity during the application process?

Yes, as part of the application process, candidates will be asked to complete a diversity monitoring form, which is treated as confidential.

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Pell Frischmann

Excellence Through Innovation

Engineering & Construction
Industry
501-1000
Employees
1926
Founded Year

Mission & Purpose

Pell Frischmann is an international, multi-disciplinary engineering consultancy with over 90 years of experience in the built environment. Our sustainable success comes from an understanding that the best engineers start with questions, not answers. We are known for asking the right questions, resulting in our long history of "firsts" - from the tallest building in Europe to the first PFI road in the UK. Our people come to understand what really motivates our clients and the projects we deliver. Our business model and culture provides the foundation, empowerment and agility to deliver bold new-thinking.