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IT Agent

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Marriott International

Oct 29, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Milan

Requirements

  • Job Number24186344
  • Job CategoryInformation Technology
  • LocationThe Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy, 20124
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Non-Management
  • Follow all company policies and procedures; protect company assets.
  • Address guests’ service needs.
  • Exchange information with other employees using electronic devices.
  • Develop and maintain positive working relationships with others.
  • Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment using clear and professional language.
  • Refer major problems or defective products to vendors/technicians.
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Inspect, test, and diagnose computer equipment and systems.
  • Maintain inventory of all technology devices.
  • Perform and test system backups.
  • Provide end-user support.
  • Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
  • Install, configure, and modify workstations.
  • Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Educate users regarding procedures for securing Personal Identifiable Information (PII).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Marriott International applica una politica di pari opportunità.
  • Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto.
  • Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.
  • Noi di Westin ci impegniamo a offrire agli ospiti le condizioni per ritrovare il controllo e migliorare il benessere nei momenti di maggiore bisogno durante i loro viaggi, assicurando che possano sentirsi al meglio.
  • Per realizzare la mission del brand, ovvero di diventare il marchio del wellness di punta nel settore dell'accoglienza, abbiamo bisogno di collaboratori che dimostrano passione e impegno per dare vita alla programmazione unica del brand.
  • Vogliamo che i nostri dipendenti abbraccino le pratiche di benessere sia all'interno che all'esterno della proprietà.
  • Se hai entusiasmo, voglia di essere in attività e ti prendi cura con orgoglio del tuo benessere, oltre ad avere uno spirito ottimista e avventuroso, allora sei la scelta ideale per Westin.
  • Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

Responsibilities

  • Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment using clear and professional language. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Perform and test system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets.

FAQs

Is this position remote or on-site?

This position is not located remotely; it is on-site at The Westin Palace Milan.

What are the main responsibilities of the IT Agent?

The main responsibilities include troubleshooting technical problems, providing end-user support, managing user accounts, maintaining inventory of technology devices, and ensuring the confidentiality of proprietary information.

What qualifications are required for this position?

While specific qualifications are not detailed in the job description, candidates should have a background in Information Technology and experience with computer software, systems, and hardware troubleshooting.

What is the working schedule for this role?

The schedule for this role is full-time.

Is there a focus on sustainability in this role?

Yes, Marriott International is committed to reducing its carbon footprint and implementing sustainable practices, which are part of the overall mission of the company.

Does the company promote diversity and inclusion?

Yes, Marriott International believes in the value of a diverse workforce and promotes an inclusive culture.

Will I be required to lift heavy items as part of this job?

The job may require moving, lifting, or carrying objects weighing 10 pounds or less without assistance.

Are there opportunities for career advancement in this position?

Yes, the job description implies a supportive work environment where employees can grow and develop their careers within the company.

What type of support is provided for end-users?

The IT Agent is responsible for providing technical assistance and support to end-users, including addressing their service needs related to computer software and hardware.

What is the culture like at Westin?

Westin aims to create an environment that promotes wellness and encourages employees to embrace practices that contribute to their well-being. The company seeks enthusiastic individuals who are committed to improving their wellness both personally and professionally.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.