Logo of Huzzle

Home

Matches

Explore

Manage

IT Service Technician (LON)

image

Delta Air Lines

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • London

AI generated summary

  • You must have valid UK work documentation, basic network/app knowledge, troubleshooting skills, A+ Certification preferred, valid driver’s license, team player mindset, and may need to travel.
  • You will support IT infrastructure through device installation, troubleshooting, asset management, preventative maintenance, and vendor coordination while ensuring minimal service disruption.

Requirements

  • Must be in possession of valid documentation to live and work in the UK at the time of applying to this position. Delta does not sponsor.
  • Basic Network/server and application knowledge (MS Office 365, Outlook, etc.).
  • Troubleshooting skills (hardware/software) and WIN11 workstation and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds/15 KG.
  • Ability to provide on-site support, as needed.
  • Must have valid driver’s license.
  • Previous airline experience is ideal.
  • Ability to work within a team environment.
  • May require overnight travel.

Responsibilities

  • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
  • Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
  • Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
  • Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
  • Verify the asset in accordance with Delta policy prior to the move.
  • Update asset management systems.
  • Troubleshoot and resolve all hardware and software problems supported by Field Operations.
  • Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
  • Perform preventative maintenance on operational devices.
  • Coordinate external vendor services.
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
  • Provide on-site support, as needed.
  • Provide technical support, as needed, to the enterprise.
  • Configure, install, maintain, test, and troubleshoot hardware systems.
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
  • Coordinate activities with internal/external technology owners/service providers.
  • May perform other duties as assigned.

FAQs

What are the main responsibilities of an IT Service Technician?

The main responsibilities include implementing and supporting desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment. Additionally, the technician will perform IMAC requests, troubleshoot hardware and software problems, provide technical support, and conduct preventative maintenance.

What qualifications do I need to apply for this position?

Candidates must possess valid documentation to live and work in the UK, basic knowledge of network/server and applications like MS Office 365, troubleshooting skills for hardware/software, and WIN11 workstation knowledge. A valid driver's license and the ability to lift equipment weighing at least 30 pounds (15 KG) are also required.

Is previous airline experience preferred for this role?

Yes, previous airline experience is considered ideal for candidates applying for this position.

Will I need to travel for this job?

Yes, the role may require overnight travel as part of the responsibilities.

What certifications are recommended for this position?

While not mandatory, having an A+ Certification is preferred and will give you a competitive edge.

How does flexibility play a role in this job?

Flexibility is important as the job may involve adapting to change, addressing unexpected problems, and adjusting to new tasks and situations as they arise.

Are there any physical requirements for this position?

Yes, candidates must be able to regularly move large equipment that weighs at least 30 pounds (15 KG).

What soft skills are important for an IT Service Technician?

Important soft skills include teamwork, communication, integrity and trust, problem-solving abilities, patience, flexibility, and good task management skills.

Will I be working independently or as part of a team?

The role involves working within a team environment, collaborating with colleagues and supporting team objectives.

Is technical expertise essential for success in this role?

Yes, demonstrating commitment to increasing technical knowledge and staying updated on industry practices is crucial for success in this position.

image

Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.