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IT Support Technician

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Barnett Waddingham

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Leeds

AI generated summary

  • You need relevant experience, strong communication skills, troubleshooting ability, ITILv4 knowledge, certifications like CompTIA A+ or Microsoft, and 5 GCSEs including English and Maths.
  • You will manage IT support tasks, handle escalations, perform maintenance, manage cloud platforms, document processes, assist on projects, and provide 1st/2nd line support to end-users.

Requirements

  • Previous experience in a similar role
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Demonstrate ability to troubleshoot and resolve technical issues efficiently.
  • ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
  • Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
  • A clear grasp of current IT developments and their importance in a business environment. You must also be able to represent the Firm to its clients, as some projects will be client-facing.
  • A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
  • A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths

Responsibilities

  • Working closely with other IT team members and departments to ensure seamless IT operations and support.
  • Managing personal and team workload and set priorities for support issues.
  • Working on multiple projects concurrently.
  • Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
  • Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
  • Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
  • Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
  • Managing cloud platforms such as Azure.
  • Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
  • Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
  • Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person.

FAQs

Is this IT Support Technician role office-based or hybrid?

This role is office-based and is NOT offered on a hybrid basis.

What systems does the IT Support Team primarily work with?

The IT Support Team works with Microsoft Windows Server 2016/2019/2022 and Windows 10/11 workstations running Microsoft Office 365 Applications.

What are the primary responsibilities of the IT Support Technician?

Responsibilities include providing 1st and 2nd line technical support, managing support tickets, performing routine maintenance, assisting in IT projects, and managing cloud platforms like Azure.

What kind of technical support will I provide?

You will provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system, and in-person.

Is previous experience required for the IT Support Technician position?

Yes, previous experience in a similar role is required.

Are there any certifications that are advantageous for this role?

Yes, ITILv4 Foundation Certification, CompTIA A+, Microsoft Azure Fundamentals, and Microsoft 365 Fundamentals are highly desirable.

What educational qualifications are needed for this position?

A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths is required.

What benefits are offered as part of the IT Support Technician position?

Benefits include a competitive discretionary annual bonus, generous pension scheme, funded training and professional development, private medical cover, life assurance, up to 30 days holiday, and a comprehensive range of voluntary benefits.

Can I get assistance if I have a disability?

Yes, the company is a Disability Confident Employer and provides reasonable adjustments upon request.

How can I apply for this position?

Interested candidates can apply by sending their inquiries to careers@barnett-waddingham.co.uk.

Is there an opportunity for training and professional development?

Yes, funded training and professional development opportunities are provided.

Will I be involved in client-facing projects?

Yes, you may be required to represent the Firm in client-facing projects.

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Barnett Waddingham

Beyond the expected

Finance
Industry
1001-5000
Employees
1989
Founded Year

Mission & Purpose

Back in 1989, Barnett Waddingham started with a vision - one that is still as strong today. If we could create a business culture based on our own personal values, then it would not only satisfy our clients’ needs, but exceed them. Everything we stand for at Barnett Waddingham is embedded in our promise – to do the right thing. We’ve applied this meaningful principle across all aspects of our business with continued success. Today, we’re ever stronger due to our continued and long-term commitment to delivering value to our clients. This has become our promise to all our people and clients. We are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. We have over 1,521 people in nine offices, 97 of whom are partners, each delivering on our values and our promise, ensuring the highest levels of trust, integrity and quality.