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IT Technician

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Rebellion

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Oxford

AI generated summary

  • You should have Windows desktop support experience, knowledge of Microsoft 365, hardware skills (preferably with Dell), networking fundamentals, strong troubleshooting abilities, and be organized.
  • You will support PCs and peripherals, configure software, assist developers, manage user accounts, maintain networks, and set up workstations while ensuring smooth collaboration.

Requirements

  • * Professional experience in a Windows desktop support role is desired, especially with Windows 11.
  • * Professional experience supporting Microsoft 365 (Office 365) applications and services is desired.
  • * Confident with PC/laptop hardware—installing, upgrading and maintaining devices; Dell experience is an advantage.
  • * Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
  • * A genuine interest in IT and a track record of learning quickly.
  • * Strong, methodical troubleshooting and problem-solving skills.
  • * Able to follow instructions and established procedures with attention to detail.
  • * Organised and able to prioritise tasks; works well independently and as part of a team.

Responsibilities

  • Provide support for PCs, laptops and peripherals.
  • Install, configure, and troubleshoot operating systems, software, and development tools.
  • Support developers and artists with game-specific applications (e.g., Autodesk tools, Perforce).
  • Monitor and maintain studio networks, servers, and storage solutions under senior guidance.
  • Manage user accounts, permissions, and security in Active Directory, Office 365, and other systems.
  • Assist in setting up and maintaining workstations, build machines, and test hardware (including gaming consoles/dev kits).
  • Maintain accurate records of IT assets and licenses.
  • Escalate complex issues to senior IT staff or external vendors when required.
  • Support on-site and remote staff to ensure smooth collaboration.

FAQs

What is the main responsibility of the IT Technician role?

The main responsibility of the IT Technician is to provide first-line support through the service desk, assemble and maintain computers for the business, and engage in project work focused on service delivery.

Where is the IT Technician position based?

The IT Technician position is based at our riverside headquarters in Oxford.

What type of experience is required for this role?

Professional experience in a Windows desktop support role is desired, especially with Windows 11, and professional experience supporting Microsoft 365 (Office 365) applications and services is also preferred.

Is a relocation package offered for this position?

Yes, we can provide a relocation package, including moving assistance, temporary accommodation, and full support for a smooth transition.

What kind of support will I be providing?

You will provide support for PCs, laptops, and peripherals, as well as install, configure, and troubleshoot operating systems and software.

What tools and applications will I be supporting?

You will support developers and artists with game-specific applications, including Autodesk tools and Perforce.

Are there opportunities for professional development?

Yes, we offer a wide variety of development opportunities to ensure you are fully supported in your professional growth.

What employee benefits are included?

Benefits include 22 days of holidays plus Christmas closure, private medical insurance, life assurance, enhanced family leave, an enhanced pension scheme, and various discounts and freebies.

Is sponsorship for work visas available?

No, this role is only open to applicants who have the permanent right to work in the UK, and we cannot provide or take over visa sponsorship.

What is the company culture like at Rebellion?

Our culture is open, friendly, and creative, where we celebrate individuality and promote a healthy work-life balance, allowing employees to express their creativity and talent.

How can I apply for the IT Technician position?

You can apply for the IT Technician position by visiting our Careers website to submit your application.

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Rebellion

Entertainment & Media
Industry
201-500
Employees
1992
Founded Year

Mission & Purpose

Founded in 1992, Rebellion is one of Europe’s biggest independent multimedia studios. Its flagship Sniper Elite series is renowned for its authentic stealth and sniping gameplay with more than 20 million players worldwide. 2000 AD is synonymous with the absolute finest in British comic book art. With the acquisition of a $100m film studio and the world’s largest archive of English language comics, Rebellion continues to go from strength to strength. Rebellion now operates across books, comics, TV and film, but at its core it’s still a leading developer and publisher of games. Whether it’s the breathtaking intensity of Sniper Elite 4, the face-hugging terror of Aliens vs. Predator or the grindhouse frenzy of the Zombie Army series, the Oxford-based studio is revered for creating stand-out games designed to thrill.