FAQs
What is the main responsibility of the IT Technician in this role?
The main responsibility of the IT Technician is to provide 2nd line digital support, including customer-sensitive support, fault resolution, advice, and technical support services to ensure maximum availability, performance, and utilization of digital systems.
What experience is required for this IT Technician position?
Candidates should have experience with Information Technology Infrastructure Library (ITIL) service principles and processes, as well as experience in digital Service Delivery, particularly in incident, request, and problem management.
What skills are essential for this role?
Essential skills include excellent interpersonal skills, analytical and problem-solving skills, and the ability to work under demanding timescales while remaining calm under pressure.
Is travel required for this position?
Yes, travel to the hospital site will be required as part of the job responsibilities.
Will the IT Technician be part of an on-call rota?
Yes, there will be a requirement to be part of an on-call 24/7 rota.
Does the organization promote inclusivity in its hiring practices?
Yes, the organization encourages applications from all protected groups, particularly those from BAME, Disabled, and LGBTQ+ backgrounds, and promotes a collaborative and inclusive work environment.
Who should I contact for further details or to arrange an informal visit?
For further details or to arrange an informal visit, you can contact Riner Rani, the Deputy Head of IT, via email at riner.rani@nhs.net.
What values does Northampton General Hospital prioritize?
Northampton General Hospital prioritizes the values of Compassion, Accountability, Respect, Integrity, and Courage.
Is experience in customer support important for this role?
Yes, experience in providing customer-sensitive support and building relationships with customers at all levels is important for this role.
What type of environment does the organization aim to create for its employees?
The organization aims to create an inclusive and collaborative environment where colleagues from diverse backgrounds feel supported and have a sense of belonging.