FAQs
What is the job title for the position?
The job title is IT Technician, specifically an IT Support Engineer.
What is the salary band for this position?
The salary band for this position is NHS Pay Band 5, plus on-call allowances.
How many hours per week is this role?
The role is for 37.5 hours per week.
Is flexible working an option for this role?
Yes, all MKUH roles will be considered for flexible working.
What are the core operational hours for support activities?
The core operational hours for support activities are from 08:00 to 17:00.
What kind of support will the IT Support Technician provide?
The IT Support Technician will provide second line support, taking ownership of incidents and delivering a high level of first-time fix, as well as escalating when necessary.
Which software products should applicants be proficient in?
Applicants should have a high level of IT literacy with Microsoft products, specifically Windows 10 & 11, Office 365, Active Directory, InTune, and Microsoft Azure.
What experience is preferred for this role?
Experience working in ITIL led environments and certification in MCDST would be distinct advantages.
What additional responsibilities may the post holder have?
Additional responsibilities may include management of the Trust's IT assets, IT Security, and Network administration and support.
Will shortlisted applicants be notified?
Yes, unfortunately only shortlisted applicants will be contacted.
Is there a commitment to equal opportunities in the recruitment process?
Yes, we are committed to equal opportunities and welcome applications from all sections of the community.
Who can potential applicants contact for more information?
Potential applicants can contact Marc Beckett, IT Team Leader, at marc.beckett@mkuh.nhs.uk for further details or to arrange informal visits.