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Junior Enterprise IT Support Technician - Birmingham

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Acturis Limited

Jan 18, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Software Engineering
  • Birmingham

Requirements

  • First-rate problem solving ability
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organised and practical
  • Confident and eager to learn
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • A-levels or equivalent and ideally studied IT or a tech subject
  • Excellent GCSEs or equivalent qualifications, ideally including an A/9 in maths
  • Can demonstrate a good interest in technology

Responsibilities

  • As a Junior IT Desktop Support Analyst you will work in our desktop support team and will:
  • Work full-time in the central London to support our London colleagues
  • Be First line support for internal technical issues
  • Support 800 colleagues globally
  • Log and manage calls using the Company’s help desk software
  • Build and Maintain of a large feet of laptops using technologies such as MDT
  • Follow documented IT procedures to perform tasks such as:
  • On boarding new joiners, ensuring automation has run correctly and making manual changes to Active Directory
  • Maintain and support of office IT infrastructure such as conference equipment, Hot-desking equipment and printers
  • Perform some manual tasks such as moving IT equipment to new desks
  • Technologies we use, manage and maintain include:
  • Microsoft software and operating systems:
  • Windows 10/11
  • Windows server 2016, 2019
  • PowerShell,
  • Hyper-V,
  • Active Directory,
  • SCCM,
  • MDT,
  • As a Junior Desktop Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
  • As you progress with the company, your role will grow in complexity and you can expect an increased level of responsibility, which may include:
  • Planning and delivering high quality projects, including managing teams and resources
  • Coaching and providing constructive feedback for junior colleagues
  • Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
  • Training:
  • Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
  • New joiners receive concentrated initial training and close mentoring
  • Colleagues are encouraged to complete industry standard training in relevant topics
  • More senior colleagues can choose courses with time set aside and the course paid for
  • The Acturis management team run training sessions to pass on experience and best practice
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Acturis Limited

The leading Software-as-a-Service provider to the general insurance industry

Technology
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

At Acturis we don't talk about digital transformation, we deliver it. This ability to meet the transformational demands of our clients has been the key to our success. From an ambitious idea in 2000, Acturis has become the tech provider of choice for brokers, insurers and MGAs throughout the UK and internationally. Supporting 95,000 users in over 40 countries, Acturis has built a leading position in every market it operates in. This hasn’t come about by chance – since day one our goal has been to be the best and, in that respect, nothing has changed. But with our unique approach to software, we have helped drive much of the change the insurance industry has seen over the last 20 years. Because at Acturis, we don’t just connect markets – we create them.

Benefits

  • Annual Salary Review and Performance-Based Bonus

  • Flexible and Remote Working

  • Employee Share Option Scheme

  • Contributory Pension Scheme

  • Life Insurance Cover

  • Private Health Cover

  • Employee Assistance Programme

  • Income Protection

  • Competitive Holiday Entitlement

  • Enhanced Parental Leave

  • Cycle to Work Scheme