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Junior IT Specialist

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Plum

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Software Engineering
    IT & Cybersecurity
  • London
  • Quick Apply

AI generated summary

  • You need a Bachelor's in IT, 2-3 years in support, strong IT knowledge, problem-solving skills, teamwork, communication abilities, and project prioritization. Bonuses for certifications.
  • You will provide end-user support, troubleshoot hardware/software issues, maintain meeting room technology, manage IT inventory, document processes, and assist with security and compliance tasks.

Requirements

  • Bachelor's degree in Information Technology or a related field
  • Bonus points for industry-recognized certifications
  • At least 2-3 years of hands-on experience in an IT support role.
  • Deep understanding of IT principles, standards, and best practices
  • Sharp analytical and problem-solving skills to tackle IT challenges
  • Team player with the ability to collaborate across departments
  • Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders
  • Capacity to effectively prioritise and oversee multiple projects concurrently

Responsibilities

  • End-User Support & Provisioning: Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum's standards
  • Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues
  • Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures
  • System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and escalate complex outages to the Senior IT Administrator when necessary
  • Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses
  • Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade
  • Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews
  • Security & Documentation Support: Assist in day-to-day security operations by applying patches and system hardening guidelines; maintain clear, up-to-date documentation for IT processes
  • Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements

FAQs

What is the primary role of a Junior IT Specialist at Plum?

The primary role of a Junior IT Specialist at Plum is to maintain the health and reliability of daily IT operations, providing essential technical support, managing hardware and software lifecycles, and contributing to the rollout of new IT projects.

What kind of experience is required for this position?

Candidates should have at least 2-3 years of hands-on experience in an IT support role.

Is a Bachelor's degree necessary for this job?

Yes, a Bachelor's degree in Information Technology or a related field is required for this position.

What tools and technologies will I be working with?

You will work with tools such as Google Workspace, Slack, Jira, Notion, Fortigate, Ubiquiti (UniFi), and JumpCloud.

What types of support will I be providing to end-users?

You will execute the end-to-end setup for new employees and external partners, act as the first point of contact for troubleshooting hardware and software issues, and assist with meeting room technology upgrades.

Will I be responsible for security operations?

Yes, you will assist in day-to-day security operations by applying patches and hardening guidelines, and maintain documentation for IT processes.

What benefits do you offer to employees?

Employees receive stock options, private health insurance, an annual training budget, flexible remote working options, and various paid time off policies, among other perks.

How does Plum ensure an inclusive workplace?

Plum is an Equal Opportunity Employer and does not discriminate based on age, race, religion, sex, gender identity, sexual orientation, disability, national origin, or any other legally protected basis.

How often can I work remotely?

Plum encourages at least 2 days a week working in one of our offices in London, Athens, or Cyprus, but also offers a flexible work-from-anywhere policy.

Are there opportunities for professional development?

Yes, there is an annual training budget to support your professional development and growth within the company.

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Plum

Money, motivated. The smart money app helping +1.5m invest, save and manage their spending.

Finance
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

Plum is a company that offers an AI-powered personal finance app designed to help users manage their money effectively. The app analyses users' financial transactions, provides insights into their spending habits, and offers personalised recommendations to help them save, invest, and achieve their financial goals. Plum's ultimate mission is to democratise access to financial expertise and tools, making personal finance simple, accessible, and automated for everyone. Their purpose is to empower individuals to take control of their finances, build healthy financial habits, and make informed financial decisions with ease. Plum aims to remove the complexity and barriers often associated with financial management, providing users with the tools and knowledge to improve their financial well-being and secure their financial future.