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Junior People Services Advisor, North America

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Cushman & Wakefield

Oct 30, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Manila

Requirements

  • Bachelor’s degree (preferred)
  • 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
  • Experience with Workday preferred
  • Strong customer service skills
  • Enjoy working in a very fast paced environment
  • Organized; detail oriented; versatile
  • Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability
  • Demonstrates strong verbal/written communication skills
  • Demonstrates sense of urgency, prioritization, flexibility, and adaptability
  • Proven record of excellent internal and external customer service
  • Ability to work independently and demonstrate ownership of job tasks
  • Amenable to work on night shift and/or shifting schedule

Responsibilities

  • Entry-level HR Advisor in large and complex organization supporting US Employee base
  • Responsible to provide Shared Services Tier 1 level support
  • Knowledge and expertise of all HR matters across the entire employee life-cycle, from hire through retire and across complex business
  • Respond to questions regarding standard HR procedures and practices to support Managers and Employees
  • Advise and direct Managers on steps to correctly execute Manager Self Service (MSS) transaction in Workday
  • Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
  • Collaborate and liaise with various stakeholders and HR Centers of Excellence, in order to support COE work within Tier 1.
  • Provide guidance and support to Employees with full-cycle employee transactions in Workday
  • Effectively manage workload within HR ticketing system
  • Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Communicate successfully using multiple types of technology – email, phone, messaging, etc.
  • Maintain direct ownership of tasks/projects
  • Provide satisfactory and accurate answers/resolutions to employee’s inquiries and concerns
  • De-escalate situations involving dissatisfied employees
  • Provide updates, follow ups, and information depending on employee’s concern/issue.

FAQs

What is the job title for this position?

The job title for this position is Junior People Services Advisor, North America.

Is this a senior-level position?

No, this is an entry-level HR Advisor position.

What are the key responsibilities of this role?

Key responsibilities include providing Shared Services Tier 1 level support, responding to HR questions, advising managers on Workday transactions, and maintaining effective communication with employees and stakeholders.

What kind of experience is preferred for this role?

The role prefers candidates with 2+ years of professional or related experience, particularly with sensitive employment information.

Is experience with Workday required?

Experience with Workday is preferred but not required.

What type of work environment can I expect?

You can expect a very fast-paced work environment, with a focus on providing excellent customer service.

What qualifications are preferred for applicants?

A Bachelor's degree is preferred, along with strong communication skills and the ability to handle various HR-related tasks.

Are night shifts or shifting schedules a requirement for this position?

Yes, candidates should be amenable to working on night shifts and/or shifting schedules.

What does Cushman & Wakefield offer for career development?

Cushman & Wakefield offers career development opportunities, a promote-from-within culture, and a commitment to continuous learning and professional development.

How does the company approach Diversity and Inclusion?

The company is committed to Diversity and Inclusion, ensuring it is part of their DNA and actively supporting inclusive causes every day.

What types of communication will I need to use in this role?

You will need to communicate successfully using various technologies such as email, phone, and messaging.

Will I have ownership of my tasks in this role?

Yes, you will maintain direct ownership of tasks and projects assigned to you.

How does the company support work-life balance?

The company supports work-life balance by providing a flexible and agile work environment that focuses on technology and autonomy.

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Cushman & Wakefield

At Cushman & Wakefield, we believe that ‘life is what we make it’. #WhatWeMakeIt

Real Estate
Industry
10,001+
Employees
1917
Founded Year

Mission & Purpose

Cushman & Wakefield is a global real estate services firm that offers a comprehensive range of services, including property, facilities, project management, leasing, capital markets, and valuation. The company aims to deliver exceptional value to clients by providing strategic advice and tailored solutions to maximise the potential of real estate assets. Cushman & Wakefield's goal is to drive sustainable growth and create innovative, client-centric strategies that address the evolving needs of the real estate market.