You must show passion for people and products, have a service attitude, maintain grooming and hygiene standards, ensure excellent customer communication, lead by example, foster team spirit, and work effectively with colleagues.

You will master fragrance products, drive sales through luxury service, monitor stock levels, promote brand expertise, and generate new business opportunities through events and product launches.

Logistics

Hospitality & Retail

United Kingdom

London

Large

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.

Retail & Consumer Goods

L'Oréal

Beauty

L’Oréal Designer Fragrances Fragrance Expert:<ul><li>As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You’ll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.</li></ul>Master Category Knowledge:<ul><li>Have a full understanding of all fragrance products and update the team’s product knowledge where necessary</li><li>Attend, engage and participate in all brand training, and implement afterwards</li><li>Monitor Icon products on a daily basis</li><li>Be aware of competitor’s products and activity, communicating relevant information to line manager</li><li>Have detailed knowledge and awareness of the fragrance market</li><li>Promote the brand expertise in fragrance</li></ul>Execute Business &amp; Operations:<ul><li>Complete all personal paperwork accurately, legibly and on time</li><li>Be aware of account and personal targets and key performance indicator targets</li><li>Closely monitor stock levels, following retailer guidelines, raising issues to line manager</li><li>Offer creative ideas to generate new business; with focus on product launches and anniversaries</li><li>Be aware of and abide by Boutique rules and regulations</li></ul>Drive Selling Process/Techniques:<ul><li>Deliver luxury service at all times, inviting customers back for a return appointment</li><li>Generate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragrance</li><li>Make appropriate, personalised product and sample recommendations</li><li>Have a strong focus on link selling and the recruitment of new customers</li><li>Use confident communication and presentation skills when dealing with customers</li><li>Maximise selling during busy periods by traffic stopping</li><li>Develop the fragrance business to ensure gain in market share and increase counter and brand ranking</li></ul>Foster Service Attitude:<ul><li>Show passion for people and products</li><li>Follow grooming guidelines to promote brand image</li><li>Maintain a clean and hygienic work area and adhere to hygiene rules</li><li>Ensures customers communication standards are met</li><li>Ensure all customers receive the highest level of service, completing all necessary steps of customers transactions</li></ul>Leadership:<ul><li>Fosters team spirit</li><li>Coaches peers when appropriate</li><li>Leads by example</li><li>Share know-how and experience</li><li>Work effectively with colleagues in Boutique in the field and at head office.</li></ul>At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

L’Oréal Designer Fragrances Fragrance Expert:As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You’ll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.Master Category Knowledge:Have a full understanding of all fragrance products and update the team’s product knowledge where necessaryAttend, engage and participate in all brand training, and implement afterwardsMonitor Icon products on a daily basisBe aware of competitor’s products and activity, communicating relevant information to line managerHave detailed knowledge and awareness of the fragrance marketPromote the brand expertise in fragranceExecute Business & Operations:Complete all personal paperwork accurately, legibly and on timeBe aware of account and personal targets and key performance indicator targetsClosely monitor stock levels, following retailer guidelines, raising issues to line managerOffer creative ideas to generate new business; with focus on product launches and anniversariesBe aware of and abide by Boutique rules and regulationsDrive Selling Process/Techniques:Deliver luxury service at all times, inviting customers back for a return appointmentGenerate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragranceMake appropriate, personalised product and sample recommendationsHave a strong focus on link selling and the recruitment of new customersUse confident communication and presentation skills when dealing with customersMaximise selling during busy periods by traffic stoppingDevelop the fragrance business to ensure gain in market share and increase counter and brand rankingFoster Service Attitude:Show passion for people and productsFollow grooming guidelines to promote brand imageMaintain a clean and hygienic work area and adhere to hygiene rulesEnsures customers communication standards are metEnsure all customers receive the highest level of service, completing all necessary steps of customers transactionsLeadership:Fosters team spiritCoaches peers when appropriateLeads by exampleShare know-how and experienceWork effectively with colleagues in Boutique in the field and at head office.At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.

L'Oréal Luxe Fragrances Fragrance Expert Harrods London (30 Hours)

Requirements

Responsibilities

FAQs

What is the main responsibility of a L'Oréal Designer Fragrances Fragrance Expert at Harrods London?

L'Oréal

Mission & Purpose