L'Oréal Luxe Multi-Brand Team Manager, John Lewis Milton Keynes (37.5 Hours)

L'Oréal

5d ago

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Milton Keynes

AI generated summary

You must lead recruitment, onboard/train staff, monitor performance, resolve HR issues, maintain standards, manage stock, and excel in retail and people management.
You will lead customer experience, drive sales, manage talent, create events, maintain brand standards, and oversee operations while ensuring exceptional service and team performance.

Requirements

Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
Retail Acumen
People Management
Stakeholder Management
Coaching
Operational Skills & Management

Responsibilities

Lead a World Class Customer Experience
Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high-performing team.
Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Operational Excellence
Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.

FAQs

What is the job title for this position?

The job title is L'Oréal Luxe Multi-Brand Team Manager.

Where is this position located?

This position is located at John Lewis in Milton Keynes.

How many hours per week is this job?

This job is for 37.5 hours per week.

What is the main responsibility of the One Luxe Store Manager?

The main responsibility is to lead and develop the store team to deliver a world-class consumer experience and exceed retail performance targets for the portfolio of brands.

What kind of experience should candidates have for this role?

Candidates should have a strong background in retail, excellent people management skills, and a passion for coaching and developing team members.

What are the key performance targets for this position?

Key performance targets include achieving retail targets, driving sales growth, and enhancing consumer experiences.

Are there opportunities for team training and development?

Yes, there are comprehensive training programs available for onboarding and continuous development of team members.

What kind of benefits does L'Oréal offer for this role?

L'Oréal offers competitive compensation, exclusive product perks, generous time off, health and wellness benefits, a referral bonus program, and participation in sustainability initiatives.

Is diversity and inclusion a priority at L'Oréal?

Yes, L'Oréal is committed to creating a diverse, equitable, and inclusive environment where everyone's contributions are valued.

What skills are essential for this position?

Essential skills for this position include retail acumen, people management, stakeholder management, coaching, and operational skills.

Will the Store Manager need to perform administrative tasks?

Yes, the Store Manager is responsible for completing daily and weekly administrative tasks using designated platforms.

How does the role contribute to consumer experience?

The role contributes to consumer experience by ensuring the team delivers exceptional services, maintains brand excellence, and fosters strong customer relationships.

L'Oréal

Retail & Consumer Goods

Industry

10,001+

Employees

1909

Founded Year

Mission & Purpose

L'Oréal is a multinational beauty and cosmetics company that operates in various segments of the beauty industry, including skincare, haircare, makeup, and fragrance. They offer a wide range of beauty products and solutions through their diverse portfolio of brands. L'Oréal's ultimate mission is to provide innovative and superior beauty products that cater to the diverse needs and desires of individuals worldwide. Their purpose is to enhance people's lives through beauty, empowering individuals to express themselves, boost their confidence, and embrace their unique identities. L'Oréal aims to combine science, research, and creativity to deliver high-quality and sustainable beauty solutions that promote inclusivity, diversity, and self-expression. By continuously innovating and staying at the forefront of the industry, L'Oréal strives to shape the future of beauty and contribute to the well-being and self-esteem of consumers globally.