FAQs
What are the primary responsibilities of the Lead Assistant Manager?
The primary responsibilities include overseeing all Accounts Receivable functions such as billing, cash application, collections, dispute management, and month-end deliverables. Additionally, managing the team and processes, interacting with customers and stakeholders, identifying training needs, and pursuing process improvements are key responsibilities.
What level of experience is required for this position?
A minimum of 4-6 years of experience in Accounts Receivable functions and managing a team of 15 to 20 members is required.
Is experience with SAP necessary for this role?
Yes, candidates must have experience with SAP specifically regarding Order to Cash processes.
What skills are preferred for this role?
Preferred skills include a strong understanding of accounting concepts, good MS Office knowledge, effective communication skills, and a flair for process improvements and automation opportunities.
What is expected in terms of team and process management?
The Lead Assistant Manager is expected to manage day-to-day team and process operations, strive to exceed SLA parameters, and ensure high-quality output and timely deliveries.
How important is customer interaction in this role?
Customer interaction is crucial as the role involves engaging with customers, requestors, and other stakeholders to manage disputes and send billing statements.
What competencies are necessary for this position?
Necessary competencies include a high level of computer proficiency, excellent MIS skills, the ability to coach and give feedback, strong customer service orientation, and effective planning and execution skills.
Are there opportunities for training and development in this role?
Yes, identifying training needs, arranging trainings, and evaluating post-training performance are key aspects of the role.
How will success be measured in this position?
Success will be measured by the ability to meet SLA parameters, manage and resolve client disputes effectively, improve process efficiency, and lead the team in a challenging environment.
Is there potential for additional responsibilities?
Yes, the role entails undertaking additional responsibilities and demonstrating leadership qualities as needed.