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Lead Implementation Consultant

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Sprinklr

Sep 26, 2024

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    Sales & Business Development
  • Milan
  • Quick Apply

AI generated summary

  • You must have enterprise software experience, fluency in Italian, Spanish, and English, strong consulting skills, and a passion for social media technology. Excellent communication and problem-solving skills are essential.
  • You will lead project lifecycles, analyze client needs, configure the platform, train users, manage relationships, identify process gaps, and support sales efforts while ensuring best practices.

Requirements

  • Experience in enterprise software, digital, or social account management or implementation
  • Fluency in Italian, Spanish and English essential
  • Experience designing and implementing technology-enabled business solutions for clients
  • Prior consulting experience or experience in larger enterprise environments
  • Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
  • Ability to motivate and focus resources with or without a direct reporting relationship
  • Demonstrate experience and a passion for the social media technology universe
  • Enthusiastic, professional, with a focus on customer success
  • Excellent listening skills to fully understand the customer requirements and pain points
  • Passion for solving client challenges and commitment to client delight
  • Strong oral and written communication skills, including presentation skills
  • Ability to solve problems with keen instincts and organizational experience
  • Strong knowledge of software development life cycles, web technologies, web development processes
  • Ability to travel up to 30% on an annual basis

Responsibilities

  • Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
  • Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
  • Provide social insights and recommendations to support clients’ business practices
  • Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
  • Ensure that all client users are trained and educated properly and in a timely fashion
  • Establish a relationship built on trust with every client champion
  • Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
  • Assist the Sales Team in supporting new business growth
  • Identify, design and develop practice assets, blogs, and participate and present in industry events
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
  • Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

FAQs

What is the primary responsibility of a Lead Implementation Consultant at Sprinklr?

The Lead Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases and best practices.

What languages are required for this position?

Fluency in Italian, Spanish, and English is essential for this position.

What type of experience is preferred for this role?

Experience in enterprise software, digital or social account management, implementation, or prior consulting experience in larger enterprise environments is preferred.

What skills are necessary for success in this role?

Strong communication skills, problem-solving abilities, experience in the software development life cycle, and a passion for social media technology are necessary for success.

How often is travel required for this role?

The role requires the ability to travel up to 30% on an annual basis.

What is the team culture like at Sprinklr?

Sprinklr emphasizes a culture of belonging, support, and investment in employee well-being, fostering an environment where employees are encouraged to succeed and make an impact.

What kind of benefits does Sprinklr offer its employees?

Sprinklr provides a range of comprehensive health plans, well-being programs, and financial protection options, which vary by location.

How does the Lead Implementation Consultant support clients?

The consultant acts as the day-to-day point of contact for clients, ensuring optimal service regarding platform performance, functionality, enhancements, and configuration while providing best practice recommendations.

What are the key tasks involved in the full lifecycle of a Sprinklr project?

Key tasks include business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures.

How does Sprinklr ensure its employees feel valued and respected?

Sprinklr promotes a judgment-free environment that celebrates diversity and believes every employee matters, fostering a culture where all voices are heard and respected.