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Lead Product Designer - Individual Contribrutor

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Bupa

Aug 24, 2024

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Salford
  • Quick Apply

AI generated summary

  • You should have extensive UX experience, strong facilitation skills, a passion for customer-centric design, be knowledgeable in Figma and UserTesting.com, and advocate for accessibility and innovation.
  • You will lead user-centered design projects, mentor the team, advocate for UX standards, manage stakeholder relationships, and promote the Design System while fostering a positive team culture.

Requirements

  • Key Skills / Qualifications needed
  • You're a product designer who is passionate about designing great customer experiences across multiple products and services.
  • A deep and varied UX experience and comfortable across an end to end, double diamond process. You are confident conducting research and making sense of the insight, engage in creative exploration, prototype, test and validate your ideas and deliver a final design outcome.
  • A strong facilitator who can bring stakeholders together in a workshop, extract information and use to define a direction.
  • A champion of the customer throughout whilst staying in touch with the business requirements.
  • You set the standard for your peers and the organisation.
  • Established ‘design thinker' with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn' approach before launch.
  • A great storyteller capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.
  • Accustomed to working in an FCA regulated business is a bonus.
  • Adept in managing complexity across multiple streams of work.
  • Knowledgeable across our toolkit that includes Figma and UserTesting.com.
  • A champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.
  • A motivator of peers and the ongoing progression of their craft, while identifying new ways to develop skills to keep up with marketplace, industry and technology trends.

Responsibilities

  • You'll be hands on across project work within your squad, involved in every stage of a user centred design process from Discovery to Launch.
  • You'll provide direction and set the standard for user experience across products and services at Bupa to improve the customer experience.
  • You'll mentor, coach, and inspire other members of the experience design team as a people manager, supporting the discipline lead of Product Design.
  • As an experienced voice of the customer and a UX leader you'll build advocacy amongst key stakeholders evangelising the principles, standards and processes of UX design.
  • You will lead playbacks, support in design crits and other communities of practice sessions to highlight your discipline's work, enable constructive feedback and elevate the quality of the craft.
  • Line management and all associated responsibilities
  • Helping to maintain and improve the inherent pillars of our team's culture; psychological safety, celebrating success, and learning from each other.
  • Advocacy for the adoption of the organisation's Design System, ‘Anatomy' and contribution to the community.
  • Confident mediation across the demands of a business, the needs of the customer and the feasibility of the tech stack to design the right thing and design the thing right.

FAQs

What is the job title for this position?

The job title is Lead Product Designer - Individual Contributor.

Where is the job located?

The job is located at Bupa Place, Salford Quays M50 3SP, with flexible, hybrid work options.

What is the employment type for this role?

This is a permanent, full-time position.

What is the salary range for this role?

The salary is circa £65K, depending on experience.

What are the key responsibilities of the Lead Product Designer?

Key responsibilities include designing customer-centric experiences, collaborating in an agile environment, mentoring and managing a team of Product Designers, and advocating for UX design principles.

What qualifications are needed for this position?

A deep and varied UX experience, ability to facilitate workshops, strong storytelling skills, and familiarity with design tools such as Figma and UserTesting.com are needed. Experience in an FCA regulated business is a bonus.

What are some expected benefits for this role?

Benefits include 25 days holiday (increasing with service), an annual bonus, health insurance, an enhanced pension plan, life insurance, and various online discounts.

How does Bupa support diversity and inclusion?

Bupa encourages applications from individuals with diverse backgrounds and experiences and aims to create a representative workforce.

Is there a focus on employee well-being?

Yes, Bupa has a global wellbeing program called Viva, encompassing mental, physical, financial, social, and environmental wellbeing.

Will there be opportunities for professional development?

Yes, the role includes mentoring, coaching, and supporting the ongoing progression of peers in their craft.

Is there flexibility in working hours or location?

Yes, Bupa considers all types of flexibility regarding locations, hours, and working patterns.

How does Bupa ensure fair treatment in the recruitment process?

Bupa is a Level 2 Disability Confident Employer and aims to offer interviews to disabled applicants who meet the minimum criteria for the role, ensuring reasonable adjustments are made during the recruitment process.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.