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Learning & Development Manager

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Four Seasons Hotels and Resorts

Jan 27, 2025

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Education & Teaching
  • Vail
  • Quick Apply

AI generated summary

  • You need 3 years in HR or management, hotel experience, strong MS Office skills, exceptional organization, emotional intelligence, and fluency in English; Spanish preferred.
  • You will deliver training programs, manage onboarding and compliance, evaluate training effectiveness, collaborate with leaders on performance needs, coach managers, and support a continuous learning culture.

Requirements

  • 3 years of administrative experience, preferably within People & Culture / Human Resources or a minimum of 3 years’ experience working in a managerial capacity; experience in hotel operations, preferably luxury hospitality or other service environments; Experience managing in diverse cultures and required to have a university degree or equivalent experience.
  • High level of professionalism, integrity, and confidentiality.
  • High proficiency with Microsoft Office, Canva, Forms, Engage and have working knowledge of HRIS or similar systems.
  • Exceptional organization and detail oriented, with an unmatched ability to manage multiple priorities.
  • Ability to interact effectively with all levels of management and staff.
  • Ability to work independently, take initiative and use good judgment.
  • Possess a high level of emotional intelligence coupled with excellent communication.
  • Experience working in a hotel and/or hospitality experience preferred.
  • Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Bilingual in Spanish preferred.

Responsibilities

  • Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.
  • Responsible for resort's learning and service culture. Works closely with the resort's senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. Manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance.
  • Regularly benchmarks the learning function with Learning Success Levels. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies. Prepares and produces training calendars that reflect performance gaps and learning needs. Markets the learning function’s programs, initiatives, and online learning. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning.
  • Manages and facilitates (in collaboration with other presenters) Embark for all new employees.
  • Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements.
  • Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation Program.
  • Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires and in place for all departments.
  • Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs.
  • Plans and co-facilitates training activities if/when training is part of the solution.
  • Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis.
  • In collaboration with People & Culture, manages all compliance and safety training related to the property.
  • Coordinates with managers to ensure new employees are given training plans to acquire the knowledge and skills to successfully complete their 90-day probationary period.
  • Facilitates and/or coaches others to facilitate management development programs including GROW, Four Seasons Leader, Core Business, People, and Service Management Skills Programs for all leaders.
  • Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning.
  • Ensures MIT and Interns are mentored and given a structured program with learning objectives.

FAQs

What is the primary responsibility of the Learning & Development Manager?

The Learning & Development Manager is responsible for delivering workplace learning, service improvement programs, and initiatives that align with the hotel's long-term business goals, promoting a continuous learning culture, and ensuring employees are trained on the necessary skills to achieve service excellence.

What qualifications are required for the Learning & Development Manager position?

Candidates need a minimum of 3 years of administrative experience in People & Culture or Human Resources, experience in a managerial capacity within hotel operations or luxury hospitality, a university degree or equivalent experience, and high professionalism and integrity.

Is prior hospitality experience necessary for this role?

Yes, experience working in a hotel or in the hospitality industry is preferred.

What type of training programs will the Learning & Development Manager oversee?

The Learning & Development Manager will oversee onboarding, operational learning, management and leadership training, and compliance training programs.

What is the salary range for this position?

The salary range for the Learning & Development Manager position is $85,000 to $90,000.

Are there any language requirements for this role?

Fluency in English is required, and bilingualism in Spanish is preferred.

What benefits are offered for this position?

Benefits include competitive health insurance, a 401k with company matching, discounted travel and services at Four Seasons Hotels worldwide, employee cafeteria, complimentary uniform dry cleaning, and opportunities for professional development.

What are the working hours for this position?

This is a full-time position, with a requirement to work Monday through Friday, as well as holidays and weekends as needed based on training needs and employee events.

Will the Learning & Development Manager work independently or as part of a team?

The Learning & Development Manager will work both independently and collaborate with other managers and trainers to ensure effective training and development across the resort.

How does Four Seasons support employee development in this role?

Four Seasons invests in employee development through best-in-class training programs, mentorship, and opportunities for growth within the organization, enabling employees to elevate their craft and skills.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.