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Learning Program Manager - Technology and Standards

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Uber

Dec 15

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Education & Teaching
  • Chicago

AI generated summary

  • You need a Bachelor's degree, 5+ years in L&D or tech program management, knowledge of L&D technologies, and a basic understanding of GenAI in learning. A Master's is preferred, along with project management certifications.
  • You will drive L&D strategy, lead technology initiatives, benchmark capabilities, manage vendor partnerships, optimize learning delivery, and implement data-driven improvements across the function.

Requirements

  • Basic Qualifications
  • Bachelor's degree with 5+ years of experience in L&D, technology program management, or strategic operations roles. Proven experience in leading transformation programs or strategic initiatives within global or matrixed organizations.
  • Familiarity with L&D technologies (LMS, LCMS, DAPs, or AI-powered tools) and experience driving their adoption and governance.
  • Basic understanding of GenAI applications in learning, learning analytics, and content automation trends.
  • Preferred Qualifications
  • Master's degree or certifications in Project Management (PMP, ScrumMaster), Learning Technologies, or Business Strategy.
  • Experience with digital adoption platforms (DAPs), Learning Experience Platforms (LXPs), or skills-based talent ecosystems.
  • Track record of executing large-scale, multi-stakeholder projects that combine technology, learning, and operational impact.
  • Background in education, L&D, or customer operations (BPO, contact centers, or service enablement).
  • Exposure to organizational design and transformation frameworks (e.g., OKR systems, EFQM, Lean Six Sigma, Design Thinking).
  • Proven ability to manage global stakeholder relationships and navigate complex cross-functional environments.
  • Strong analytical mindset with proficiency in Google Sheets, Gemini, dashboards, and performance measurement tools.
  • Experience in strategic planning, portfolio management, and change enablement.
  • Excellent written, verbal, and visual communication skills, with the ability to synthesize and present insights to executive audiences.

Responsibilities

  • Serve as the strategy and planning arm of the Global L&D function-owning annual goal-setting, OKR alignment, strategic roadmaps with L&D leadership.
  • Lead strategic transformation initiatives that modernize the L&D function, aligning people, processes, and technology to meet global scalability and efficiency needs.
  • Benchmark Uber's L&D capabilities against industry standards and emerging trends (e.g., adaptive learning, AI-enabled performance support, skills-based learning ecosystems) to inform strategic decisions.
  • Support the creation of a 3-5 year L&D transformation roadmap, integrating technology modernization, data-led decision making, and learner experience innovation.
  • Partner with cross-functional teams (Enablement, QA, Content, WFM, broader L&D functions) to ensure L&D priorities are embedded within GSO's broader transformation goals.
  • Lead end-to-end implementation of L&D technologies-from discovery and business case development to testing, deployment, adoption, and continuous improvement. Build and scale governance and standardization frameworks for L&D tools, systems, and processes to ensure global consistency and operational excellence.
  • Manage vendor partnerships and compliance processes (TPRM, EngSec, Legal, Procurement), ensuring Uber's data and security standards are upheld.
  • Leverage AI and automation to optimize learning delivery, personalization, and content lifecycle management.
  • Partner with the Global Learning Operations Lead to evolve operational models, streamline workflows, and establish global best practices for delivery, deployment, and measurement.
  • Conduct research, data analysis, and user testing to evaluate L&D processes, tools, and learner experiences.
  • Introduce industry-leading methodologies such as learning experience design, skills intelligence, and digital adoption frameworks to drive continuous improvement.
  • Partner with Product, Engineering, and Data Science teams to identify opportunities for GenAI integration, analytics automation, and insights generation within L&D.
  • Build a culture of data-driven decision-making by operationalizing metrics on adoption, efficiency, quality, and learner impact.
  • Champion experimentation through A/B testing and pilot programs, scaling successful innovations globally.

FAQs

What is the primary focus of the Learning Program Manager role?

The primary focus of the Learning Program Manager role is to serve as the technology, strategy, and transformation partner for the Global Learning & Development function, ensuring alignment with evolving learning landscapes and industry best practices.

What qualifications are required for this position?

The basic qualifications include a Bachelor's degree with 5+ years of experience in L&D, technology program management, or strategic operations roles, along with familiarity with L&D technologies and a basic understanding of GenAI applications in learning.

What are the preferred qualifications for this role?

Preferred qualifications include a Master's degree or certifications in Project Management, Learning Technologies, or Business Strategy, experience with digital adoption platforms or Learning Experience Platforms, and a strong analytical mindset.

What types of initiatives will the Learning Program Manager be responsible for?

The Learning Program Manager will be responsible for leading strategic transformation initiatives, managing the implementation of L&D technologies, and driving continuous improvement through innovation and data analytics.

How will the Learning Program Manager support the L&D function?

The Learning Program Manager will support the L&D function by owning annual goal-setting, aligning with strategic roadmaps, modernizing processes, and ensuring global consistency and operational excellence.

Is experience in education or customer operations necessary for this role?

While not mandatory, a background in education, L&D, or customer operations is preferred and considered beneficial for the role.

What tools and frameworks will the Learning Program Manager work with?

The Learning Program Manager will work with various tools and frameworks, including LMS, LCMS, DAPs, GenAI applications, and methodologies such as learning experience design and skills intelligence frameworks.

Will there be opportunities for professional development in this role?

Yes, the role offers opportunities to engage in ongoing learning and development, including participation in Uber's bonus program and eligibility for various benefits.

What is the base salary range for this position?

The base salary range varies by location: for Chicago, IL it is USD$116,000 - USD$128,500; for Phoenix, AZ it is USD$103,000 - USD$114,500; and for San Francisco, CA it is USD$129,000 - USD$143,000 per year.

What is the role's impact on the Global L&D function?

The role is crucial as it serves as the strategic and transformational backbone of the Global L&D function, driving modernization, agility, and measurable impact to keep the L&D function at the forefront of industry trends.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness