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Legal Admin Shift Coordinator

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Williams Lea

Oct 4, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Legal
  • United Kingdom
    Remote
  • Quick Apply

AI generated summary

  • You must have strong communication, technical skills in Word, PowerPoint, and Excel, leadership experience, client service capability, problem-solving ability, and a proactive attitude.
  • You will manage workflow, schedule urgent tasks, ensure client communication, quality check work, train staff, maintain records, conduct due diligence, and liaise with team members.

Requirements

  • Excellent oral and written communication skills
  • Exceptional technical skills including high competency in the use of Word, PowerPoint, and Excel
  • Well presented with good social and interpersonal skills
  • Experience of leading a team working under pressure
  • Ability to lead by example and with a strong customer focus
  • Experience of client service/professional services environment
  • Experience of building and maintaining client relationships
  • Organised, flexible and proactive with a ‘can do’ attitude
  • Able to problem solve and deliver under pressure
  • Capable of taking initiative and developing solutions
  • Flexible and enthusiastic self-starter

Responsibilities

  • Monitor their team’s workflow system and allocate work within the team
  • Schedule urgent work and ensure that clients are kept informed of any queries in relation to the completion of their work
  • Ensure that any deadline renegotiations are communicated to fee earners as quickly as possible after receipt of work (and no later than 30 minutes after receipt of work request)
  • Ensure that all work is acknowledged to the client within 15 minutes of receipt if it isn’t already visible on a client system
  • Quality check work produced by the team identifying errors in respect of grammar, punctuation, style and content and feeding back for correction as required
  • Training and development of new starters and existing team members
  • Update and maintain of Skillsbank, ensuring training is provided in terms thereof
  • Populate the Root Cause Analysis (‘RCA’) in the absence of the Team Leader
  • Provide defined administrative services, including client and matter inception and file closure, following standard operating procedures
  • Carry out electronic checks and client due diligence in accordance with the Anti-Money Laundering regulations
  • Call triage and/or switchboard
  • Contact customers of client firms to gain personal and/or matter related information
  • Liaise with fee earners, PAs/TAs, secretaries, and other business support departments

FAQs

Do we support remote work?

Yes, this role is fully remote.

What is the salary for the Legal Admin Shift Coordinator?

The salary for this position is £24,740 per annum plus company benefits.

What are the working hours for this role?

The working hours are 37.5 hours per week, Monday to Friday, from 9am until 5:30pm with a 1-hour unpaid lunch break.

What benefits do employees receive?

Employees receive a comprehensive benefits package including 25 days holiday plus bank holidays, life assurance, private medical insurance, dental insurance, health assessments, a cycle-to-work scheme, discounted gym memberships, and various salary sacrifice schemes.

Is this position full-time or part-time?

This position is full-time and permanent.

What are the key responsibilities of the Legal Admin Shift Coordinator?

Key responsibilities include monitoring the team’s workflow, scheduling urgent work, ensuring communication with clients, quality checking work, training team members, and providing defined administrative services.

What skills are required for this role?

Required skills include excellent oral and written communication, high competency in Word, PowerPoint, and Excel, experience in leading a team, strong customer focus, and the ability to problem-solve under pressure.

Is experience in the legal field necessary for this role?

While specific legal experience isn’t stated as a requirement, experience in a client service or professional services environment is beneficial.

How can applicants with disabilities request assistance during the application process?

Applicants with disabilities can request assistance by contacting careersatWL@williamslea.com for reasonable adjustments, though applications should not be sent to this email address.

What kind of training does Williams Lea provide?

Williams Lea provides training and development for new starters and existing team members, as well as maintaining updated documentation for Skillsbank.

What is the company culture like at Williams Lea?

Williams Lea values diversity and aims to create a culture that values openness, fairness, and transparency while supporting employees in both their professional and personal lives.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.