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LONGINES COVENT GARDEN - RETAIL SALES ADVISOR - FULL TIME, PERMANENT

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Swatch Group

Yesterday

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have retail sales experience, preferably in luxury or watches, a passion for the brand, flexibility for shifts, and ability to communicate with international customers. Language skills are a plus.
  • You will greet customers, provide detailed product knowledge, assist with sales, maintain store presentation, handle transactions securely, and contribute to achieving sales targets.

Requirements

  • Experience in the Retail Industry at a sales advisor level.
  • Preferably from a watch/jewellery, or prestige retail back ground.
  • Must have an understanding of luxury retail.
  • Must enjoy their work and have a natural passion for Longines, watches in general, or selling in a luxury retailer.
  • Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
  • Have experience dealing with international customers.
  • Ability to communicate in other languages for example, Mandarin or Arabic.

Responsibilities

  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other Longines products.
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
  • Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with, and handling of, cash, credits cards and international currency.
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Can present, and conduct, themselves in a professional manner to both customers and colleagues.
  • Can deal with international customers and familiar with their customs and culture.
  • Can communicate clearly to consumers and colleagues.
  • Attend regular training days.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.
  • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

FAQs

What is the job title for this position?

The job title is Retail Sales Advisor at Longines Covent Garden.

Is this position full-time or part-time?

This position is full-time and permanent.

What qualifications are required for this role?

Experience in the retail industry at a sales advisor level is essential, preferably in a watch/jewellery or prestige retail background.

What skills are essential for this position?

Key skills required include a strong understanding of luxury retail, a passion for Longines and watches, and excellent customer service abilities.

Are there any preferred skills or experiences for candidates?

Preferred skills include the ability to accommodate shifts and longer trading hours, experience dealing with international customers, and the ability to communicate in other languages such as Mandarin or Arabic.

What are the main responsibilities of the Retail Sales Advisor?

Responsibilities include greeting and serving customers, maintaining product knowledge, handling cash transactions, ensuring the store is clean and presentable, and following company policies.

Where is this job located?

The job is located at 6 James Street, WC2E 8BH London, United Kingdom.

What type of training is provided for this role?

Regular training days are provided to ensure staff are knowledgeable about new products and can deliver excellent product knowledge to customers.

How does the company handle customer interactions?

The company expects employees to deliver exceptional customer service through all forms of communication, whether in person, by email, or over the phone.

Is there an opportunity for the job description to change?

Yes, the job description may be periodically examined and updated through discussion between the employee and their line manager or HR during annual appraisals.

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Swatch Group

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty and emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33'500 persons in over 50 countries.