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Maintenance Supervisor

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Hilton

Jan 1, 2025

Applications are closed

  • Job
    Full-time
    Senior Level
  • Engineering
    Facilities Management
  • Johannesburg

Requirements

  • Advanced knowledge of building management/engineering
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work on their own
  • Previous experience in a management role
  • First Aid
  • Vocational training in engineering or similar field

Responsibilities

  • Responsible for maintenance issues within the hotel
  • Work within the maintenance team and carry out the same maintenance tasks, but take on additional ‘supervisor’ responsibilities as assigned by the Engineering, Health & Safety Manager.
  • Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, AC, landscaping and painting in all areas of the hotel
  • Organise the ‘work area’ to be able to execute assigned repair & maintenance tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
  • Be a role model for others concerning brand-specific behaviours and passionate, friendly hospitality in your role
  • Assist your line Manager in providing a positive work environment to Engineering, health & safety team members that allows everyone to thrive and fulfil their potential
  • Supervise and support Maintenance Team Members in performing their duties efficiently and with a strong can-do attitude
  • Be willing to roll up your sleeves and help in other departments during busy periods and as required,
  • Personally spend at least 30 minutes per day working alongside colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office to contribute to an outstanding brand unique guest experience in our hotel
  • During your shifts, check with the Guest Operations or the Chief Host where help is needed most and organize that all Maintenance Team Members spend every day 30 minutes helping out in another department!
  • Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
  • Respond to guest feedback and/or calls promptly and initiate corrective actions immediately if necessary to ensure positive guest experiences in our hotels at all times
  • Plan and train new and existing team members on maintenance processes, products and systems as per guidance of the Engineering, Health & Safety Manager
  • Be a positive and very active contributor in meetings (e.g. Huddles) with the Engineering, Health & Safety team to help achieve / maintain a high level of trust & engagement
  • Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
  • In regular (e.g., monthly) departmental leadership meetings, update your Engineering, Health & Safety Manager on the performance and progress of team members you are training / coaching on the job and suggest development opportunities for them in the coming months.
  • On-board and train new maintenance team members as per the instruction of your Line Manager
  • Record and report completed repairs and items timely that require further attention to the Engineering, Health & Safety Manager
  • Contribute ideas to reduce hotel operating costs and conserve energy and water
  • Execute any other duties as assigned by the Engineering, Health & Safety Manager and Chief Host
  • Ensure monthly safety inspections take place and employees are trained accordingly

FAQs

What are the main responsibilities of a Maintenance Supervisor?

The main responsibilities include overseeing maintenance issues within the hotel, performing daily maintenance checks, repairing mechanical equipment, coordinating renovation projects, and ensuring an excellent guest experience.

What qualities are we looking for in a Maintenance Supervisor?

We are looking for a candidate with advanced knowledge of building management/engineering, a positive attitude, good communication skills, commitment to customer service, excellent grooming standards, flexibility, ability to work under pressure, and previous management experience.

Is prior experience required for this role?

Yes, previous experience in a management role is required.

Are there opportunities for training and development for the Maintenance Supervisor role?

Yes, the Maintenance Supervisor will plan and train new and existing team members on maintenance processes and will have the opportunity to provide input for their development.

What kind of tasks will I perform as a Maintenance Supervisor?

Tasks include carpentry, plumbing, electrical work, AC maintenance, landscaping, painting, and responding to guest calls and work orders.

Does the Maintenance Supervisor need to engage with guests?

Yes, the Maintenance Supervisor is expected to respond to guest feedback and calls promptly to ensure positive experiences.

Will the Maintenance Supervisor work with other departments?

Yes, the Maintenance Supervisor is encouraged to spend time supporting other departments and contributing to a unique guest experience.

Is there a dress code for this position?

Yes, excellent grooming standards are expected as part of maintaining the hotel's brand image.

Are safety inspections part of the Maintenance Supervisor's responsibilities?

Yes, ensuring monthly safety inspections take place and that employees are trained accordingly is part of the role.

What is the work environment like at Hilton?

Hilton provides a positive work environment focused on teamwork and creating remarkable hospitality experiences, with a commitment to employee development and guest satisfaction.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay