FAQs
What is the primary purpose of the Manager, Customer Success - Select role at Samsara?
The primary purpose of the Manager, Customer Success - Select role is to manage a team of Customer Success Managers (CSMs) who partner closely with Samsara’s enterprise customers. The aim is to understand their unique challenges, advise them on leveraging the platform effectively, and ensure they continuously realize business value from Samsara’s solutions and services.
What qualifications are required for this position?
The minimum requirements for this role include 8+ years in Customer Success, account management, or consulting, 3+ years in management positions, experience with $1M+ Annual Contract Value (ACV) customers, and knowledge in Enterprise SaaS. Additionally, candidates must be able to travel within the United States for customer meetings and events, have strong executive stakeholder management skills, and possess a Bachelor's degree from a 4-year institution.
What is the expected team structure for this role?
As a manager in Select Customer Success, the individual will oversee a team of Customer Success Managers, enhancing and scaling the success operations while ensuring the ongoing success and value realization for Samsara’s enterprise customers.
Is this position remote or in-office?
The position is open to candidates residing in the US (excluding specific metro areas) and Canada, and it allows for remote work. However, an ideal candidate is expected to be located in either the Eastern or Central time zones and may need to travel to the United States for necessary customer meetings.
What type of travel is involved in this role?
The role may require the individual to travel within the United States for customer meetings and events, with travel expectations of up to 25%.
What is the compensation range for this position?
The annual base salary range for this position is between $107,100 and $144,000 USD. The exact compensation may vary based on factors such as the candidate's city of residence, job-related knowledge, skills, and experience.
What qualities would make an ideal candidate for this role?
An ideal candidate would possess strong leadership abilities, a passion for customer satisfaction, be a natural relationship builder, have experience managing teams and accounts, and demonstrate a strategic mindset with a focus on problem-solving and excellent communication. Additionally, candidates with knowledge in using Gainsight and experience in strategic consulting would be favored.
What opportunities for professional growth and development does this role provide?
The role offers the opportunity to lead a dynamic team, influence the future of the Customer Success function, and allows for career advancement within Samsara. Team members are encouraged to master their craft and can expect autonomy and support within a hyper growth environment.
What cultural principles does this role emphasize at Samsara?
This role champions and embeds Samsara’s cultural principles, which include Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team. These principles guide interactions with customers and among team members.
How does Samsara support diversity and inclusion in the workplace?
Samsara is committed to increasing diversity across its team and ensuring that it provides equal opportunity in employment. The company values unique approaches from team members to solve complex problems and actively works to create an inclusive environment where everyone can make an impact.
What kind of benefits does Samsara offer to its employees?
Full-time employees at Samsara receive a competitive total compensation package, which includes remote and flexible working options, health benefits, a charity fund (Samsara for Good), and many other perks. Further details can be found on their Benefits site.