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Manager, Infrastructure Technical Support

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Northern Trust Corporation

Jan 13

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need 12-15 years in technical support, experience in critical infrastructure, cloud, and networking, a relevant degree, certifications, strong leadership, analytical skills, and negotiation abilities.
  • You will manage a tech support team, oversee projects, train staff, coordinate vendor relations, ensure compliance, handle audits, and support system implementations, often outside regular hours.

Requirements

  • 12-15 years technical experience in including LAN/WAN, Wireless network management, multi-data centers networking, firewall, IPS, VPN, VOIP, video and voice technologies operating systems, VM, database systems, storage systems, personal computer and data security technology.
  • Good experience in Infrastructure services management, preferably within mission critical environments
  • Experience with private and public cloud, outsourcing experience, data centers, servers, end-user computing technologies, administration and operations would be an advantage.
  • A bachelor’s degree or its equivalent and preferably with MCSA, MCSE, CCNA certifications
  • Knowledge of networks, database or operating systems, PC, LAN/WAN, wireless, firewall, Silver Peaks, IPS, VPN, VOIP, video and voice technologies, VM, database, storage devices, and information security technology.
  • Understanding of the different DC capacity management tools.
  • Understanding of IT systems, data center layouts, cabling systems, and IT device lifecycle
  • Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.
  • A good team player who can develop and maintain good relationship with colleagues, professionals and clients.
  • Negotiation skills are needed to review vendor contracts.
  • Strong Analytical skills and attention to detail

Responsibilities

  • Manages an information services group. Conducts the performance management process, provides input for hiring and disciplinary actions, and provides hands-on training to staff including remote staff.
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
  • Acts as a technical resource; trains junior staff; assists staff with resolution of complex issues and exceptions.
  • Coordinates projects, including determining resources, recommending strategies, developing implementation plans, and preparing status reports.
  • Monitors progress of systems projects, providing technical guidance and assistance. Keeps stakeholders updated on project status.
  • Interfaces with partners in various business areas to determine their needs for information services products and services and to develop solutions to obstacles presented.
  • Assists in determining short and long term technology needs and helps to develop a strategy for information services and products.
  • Reviews and negotiates vendor contracts. Maintains vendor relationship to keep current on industry developments, trends, and applications.
  • Oversees the consulting, acquisition, implementation, and support of PC, LAN/WAN network management, multi-data centers networking, firewall, IPS, VPN, VOIP, video and voice technologies operating systems, database systems, storage systems, VM, personal computer and data security technology.
  • Managing the Manila server/hub rooms including remote server room operations in the APAC locations.
  • Provides the design, development, and implementation of information security policies, procedures, and guidelines and facilitates the communication of bank security policies.
  • Manages programs to support risk management and compliance objectives.
  • May coordinate the activities of the section with other sections. May be involved in review of other specialists.
  • Contribute to regional and global objectives in areas such as resiliency studies and design guidelines.
  • Support external client meetings such as due diligence, RFP etc.
  • Require supporting internal/external audits including statutory/regulatory requirements.
  • Maintain good documentation.
  • Work hours Mon-Fri (9-6pm) and expects to work off hour including weekend for project implementation or migration.
  • Require off hour standby support.

FAQs

What is the primary responsibility of the Manager, Infrastructure Technical Support?

The primary responsibility is to manage an information services group, including overseeing performance management, staffing, and providing technical support for various infrastructure technologies.

What kind of projects will the Manager be coordinating?

The Manager will coordinate projects related to LAN/WAN network management, multi-data centers networking, and various information services products and services across APAC offices.

What technologies will the Manager be expected to manage?

The Manager will be expected to manage technologies including LAN/WAN, firewalls, VPN, VOIP, video and voice technologies, operating systems, database/storage systems, and data security technology.

How many years of experience are required for this role?

The role requires 12-15 years of technical experience in areas such as network management, data security, and infrastructure services.

What are the working hours for this position?

The working hours are Monday to Friday from 9 AM to 6 PM, with expectations for off-hour work and standby support on weekends for project implementation or migration.

Is there an opportunity for professional development within the company?

Yes, Northern Trust encourages movement within the organization and provides opportunities for professional growth and training.

What qualifications are preferred for this position?

A bachelor’s degree or its equivalent, along with certifications such as MCSA, MCSE, or CCNA, are preferred for this position.

Will the Manager need to negotiate with vendors?

Yes, negotiation skills are required to review vendor contracts and maintain vendor relationships.

How does Northern Trust view inclusivity in the workplace?

Northern Trust values an inclusive workplace and is committed to providing reasonable accommodations to individuals with disabilities.

What support will the Manager provide to junior staff?

The Manager will act as a technical resource, providing hands-on training and assisting junior staff with the resolution of complex issues.

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Northern Trust Corporation

Dynamic careers. Brighter futures. Greater possibilities.

Finance
Industry
10,001+
Employees
1889
Founded Year

Mission & Purpose

Northern Trust is a leading global financial services company that offers a comprehensive range of asset servicing, investment management, and banking solutions to individuals and institutions. With a strong emphasis on client-focused services, Northern Trust aims to build enduring partnerships with their clients by providing tailored solutions and exceptional customer experiences. Their expertise in asset management, wealth management, and asset servicing enables them to deliver innovative and reliable financial solutions that help clients grow, preserve, and manage their wealth effectively. As a trusted financial partner, Northern Trust's purpose is to empower their clients to achieve their financial goals and navigate the complexities of the global financial markets with confidence and peace of mind.